Tourism Operations Specialist
6 days ago
We're looking for a talented Reservations Clerk to join our team at Sisonke Tourism and Events Services
Job Summary
As a key member of our reservations team, you will be responsible for providing exceptional customer service and ensuring seamless booking experiences for our clients.
Responsibilities
• Respond to client inquiries and resolve issues promptly and professionally
• Accurately process bookings, cancellations, and modifications, meeting deadlines and quality standards
• Develop and maintain in-depth knowledge of our tour offerings, packages, and services
• Collaborate with colleagues to achieve team objectives and drive business success
Requirements
• Proven track record in customer-facing roles, preferably in reservations or hospitality
• Exceptional communication and interpersonal skills
• Proficiency in MS Office and Google Suite applications
• Strong organizational and time management skills, with attention to detail
What You'll Get
• A dynamic and supportive work environment
• Opportunities for career advancement and professional growth
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