Tourism Operations Specialist

6 days ago


Cape Town, Western Cape, South Africa Sisonke Tourism Services Full time

We're looking for a talented Reservations Clerk to join our team at Sisonke Tourism and Events Services

Job Summary

As a key member of our reservations team, you will be responsible for providing exceptional customer service and ensuring seamless booking experiences for our clients.

Responsibilities

• Respond to client inquiries and resolve issues promptly and professionally

• Accurately process bookings, cancellations, and modifications, meeting deadlines and quality standards

• Develop and maintain in-depth knowledge of our tour offerings, packages, and services

• Collaborate with colleagues to achieve team objectives and drive business success

Requirements

• Proven track record in customer-facing roles, preferably in reservations or hospitality

• Exceptional communication and interpersonal skills

• Proficiency in MS Office and Google Suite applications

• Strong organizational and time management skills, with attention to detail

What You'll Get

• A dynamic and supportive work environment

• Opportunities for career advancement and professional growth



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