Reservations Clerk

4 weeks ago


Cape Town, Western Cape, South Africa Sisonke Tourism Services Full time
We are seeking a highly organized and customer-focused Reservations Clerk to join our team at Sisonke Tourism and Events Services.

Responsibilities

- Handle incoming reservations and inquiries via phone, email, and online platforms

- Process bookings, cancellations, and modifications efficiently and accurately

- Provide exceptional customer service and respond to client queries

- Maintain up-to-date knowledge of our tours, packages, and services

- Collaborate with the operations team to ensure seamless service delivery

Requirements

- 2-4 years of experience in a reservations or customer service role

- Excellent communication and interpersonal skills

- Proficient in MS Office and Google Suite

- Ability to work under pressure and meet deadlines

- Strong attention to detail and organizational skills

What We Offer

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing tourism company

- Professional development and growth opportunities

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