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Front Desk Manager
1 week ago
In this exciting role as a Reservations Clerk at Sisonke Tourism and Events Services, you will play a vital part in delivering world-class customer experiences and driving business results.
Key Accountabilities
• Manage incoming reservations and inquiries, responding promptly and professionally to client needs
• Process bookings, cancellations, and modifications efficiently, maintaining accuracy and attention to detail
• Foster strong relationships with clients through proactive communication and issue resolution
• Stay abreast of our tour offerings, packages, and services to provide expert guidance and recommendations
Team Collaboration and Development
• Work collaboratively with the operations team to ensure seamless service delivery and client satisfaction
Essential Qualifications and Skills
• 2-4 years of experience in customer-facing roles, preferably in reservations or hospitality
• Excellent communication and interpersonal skills
• Proficiency in MS Office and Google Suite applications
• Strong analytical and problem-solving abilities, with a keen eye for detail
Award-Winning Benefits Package
• Competitive salary and benefits package
• Opportunities for professional growth and development in a dynamic tourism company