Customer Support Team Lead

3 days ago


Johannesburg, Gauteng, South Africa PayJoy Inc. Full time

About PayJoy

PayJoy is a mission-driven company dedicated to empowering people worldwide to step into the modern financial system for the first time and achieving long-term financial success.

We leverage our innovative technology to transform smartphones into collateral, enabling unbanked consumers to access credit. Our team has successfully supported over 10 million customers and reached $1 billion in sales by 2023.

This Role

We are seeking an exceptional Customer Support Supervisor to join our team. The ideal candidate will lead, coach, and empower staff to deliver outstanding customer experiences in South Africa. This role involves building a strong team, shaping behaviors, and driving desired results. The successful candidate will collaborate with cross-functional teams to implement processes, interact with colleagues effectively, and focus on customer and staff retention.

  • Ensure productivity, efficiency, and satisfaction metrics compliance for Customer Support operations.
  • Oversee and assess contact center staff activities, provide regular performance feedback to supervisors and third-party partners.
  • Develop and monitor daily activities of customer service operations, ensuring strategic goals are met.
  • Manage internal and external contact centers to guarantee contractual and service level compliance.
  • Forecast agent growth or reduction in contact centers.
  • Monitor reports and projects across different departments.
  • Implement process improvements based on contact rate analysis.
  • Assist in developing and communicating service policies to relevant teams.
  • Maintain documentation for customer service department activities.
  • Collaborate on implementing customer support initiatives with other departments.


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Head of Customer SupportAbout the Role:We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Head of Customer Support About the Role: We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Head of Customer SupportAbout the Role:We are seeking a dynamic and experienced Head of Customer Support to lead and manage our customer support department. The successful candidate will be responsible for ensuring exceptional customer service, enhancing customer satisfaction, and driving continuous improvement in service delivery. This role requires a...


  • Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    Job Title: Mechanical Project LeadAbout Pronto Labour TeamWe are seeking a highly skilled Mechanical Project Lead to join our team in Gauteng. As a key member of our engineering department, you will be responsible for managing mechanical projects and providing technical advice to customers and colleagues.ResponsibilitiesDegree Requirements: A degree in...


  • Johannesburg, Gauteng, South Africa Nintex Full time

    Job title : Team Lead, Upgrade CenterJob Location : Gauteng, JohannesburgDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries About the role: The Upgrade Centre Team Lead is responsible for leading a team of Technical Specialists. Assisting and mentoring customers in all aspects of upgrading a customer's solution from legacy...


  • Johannesburg, Gauteng, South Africa Absa Group Full time

    About the RoleWe are looking for a highly experienced Lead Developer and Team Lead to join our team at Absa Group. As a key member of our team, you will be responsible for supporting, developing, and enhancing our production environment following the software development life cycle (SDLC). Additionally, you will work as a team lead within a small,...

  • Security Team Lead

    3 days ago


    Johannesburg, Gauteng, South Africa Jubzin Security Full time

    Job OverviewJubzin Security is seeking a highly skilled and experienced Site Operations Manager to join our team. This role will be responsible for overseeing the security operations at our site, ensuring that our staff and customers are protected from potential threats.Main ResponsibilitiesSupervise and Manage the Security Team: The ideal candidate will...


  • Johannesburg, Gauteng, South Africa AFRIZAN Full time

    Are you a highly technical and detail-oriented leader with a passion for optimising customer support operations?A leading technology-driven company is looking for a Customer Support Operations Manager to oversee its end-user support services. This role is ideal for a proactive problem-solver who excels in managing client relationships, driving process...


  • Johannesburg, Gauteng, South Africa AFRIZAN Full time

    Are you a highly technical and detail-oriented leader with a passion for optimising customer support operations?A leading technology-driven company is looking for a Customer Support Operations Manager to oversee its end-user support services. This role is ideal for a proactive problem-solver who excels in managing client relationships, driving process...


  • Johannesburg, Gauteng, South Africa BADRI Management Consultancy Full time

    We are looking for a Customer Service Technical Lead at BADRI Management Consultancy.This role involves providing technical training and support to customers, ensuring they have the necessary knowledge and skills to use our products effectively.Design and deliver comprehensive training programs for customers.Develop and maintain documentation for our...


  • Johannesburg, Gauteng, South Africa Blueion Support Services Full time

    Job DescriptionBlueion Support Services is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing expert technical assistance to our clients, resolving complex issues, and ensuring seamless operation of our IT infrastructure.The ideal candidate will possess excellent...

  • Sales Team Lead

    4 days ago


    Johannesburg, Gauteng, South Africa The HR Company Full time

    **Job Overview**The HR Company is seeking a highly skilled Sales Team Lead to join our team. As a Sales Team Lead, you will be responsible for leading the sales team and driving growth through customer acquisition and retention.Key Responsibilities:Customer Acquisition: Identify and approach potential clients to promote our products/services, develop and...

  • Sales Team Lead

    7 days ago


    Johannesburg, Gauteng, South Africa MAPEI South Africa Full time

    About the RoleWe are seeking an experienced Customer Service Supervisor to join our team at MAPEI South Africa.The successful candidate will lead a team of customer service representatives, ensuring high-quality service and resolving customer issues.Main responsibilities include collaborating with the sales team, delegating orders, assisting with order...


  • Johannesburg, Gauteng, South Africa Tracker South Africa Full time

    Job Description SummaryOur Shift Supervisor plays a vital role in maintaining the highest level of customer satisfaction while ensuring operational efficiency. The successful candidate will be a leader who can motivate and develop their team, driving results-oriented performance.This role involves:ResponsibilitiesEffective LeadershipCoach and develop staff,...


  • Johannesburg, Gauteng, South Africa North Point Reality Group Full time

    North Point Reality Group is looking for an experienced Reinsurance Team Lead to join our team. As a key member of our reinsurance team, you will be responsible for leading a team of insurance brokers and ensuring the success of our reinsurance business.Responsibilities:Leading a team of insurance brokers and providing guidance and support.Developing and...


  • Johannesburg, Gauteng, South Africa Cozinha Restaurant Full time

    Food Service ManagementWe are seeking an experienced Assistant Restaurant Manager to join our team at Cozinha Restaurant in Johannesburg. This role involves driving business growth, improving operational efficiency, and delivering exceptional customer experiences.About UsCozinha Restaurant is a leading family restaurant in Johannesburg, known for its warm...


  • Johannesburg, Gauteng, South Africa BADRI Management Consultancy Full time

    BADRI Management Consultancy seeks an IT Support Team Member to provide top-notch technical support to our customers.The ideal candidate will possess excellent communication and problem-solving skills, as well as a passion for technology and learning.Provide prompt and effective technical support via phone, email, and chat.Assist customers in using our...


  • Johannesburg, Gauteng, South Africa HARTMANN GROUP Full time

    About the PositionWe are looking for a dedicated Customer Support Liaison to join our team at HARTMANN GROUP.The successful candidate will be responsible for providing high-level customer support, answering complex questions, and resolving issues in a timely and professional manner.Responsibilities:Provide expert-level customer support, addressing complex...

  • Team Lead

    3 days ago


    Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

    **Job Summary:**We are seeking a skilled and experienced Team Leader to join our team at Shapiro Shaik Defries and Associates. This is a fantastic opportunity for a motivated individual to take on a leadership role and make a real impact in the Administration department.Key Responsibilities:Assist in the smooth running of the Administration departmentOversee...


  • Johannesburg, Gauteng, South Africa Ananzi Full time

    We are seeking a highly skilled German-Speaking Customer Service Agent to join our dynamic team. As a customer-focused professional, you will be responsible for resolving consumer complaints with precision and empathy.Key Responsibilities:Providing exceptional inbound and outbound telephonic support, including chat and back-office services.Responding...