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IT Support Team Member

2 weeks ago

Johannesburg, Gauteng, South Africa BADRI Management Consultancy Full time

BADRI Management Consultancy seeks an IT Support Team Member to provide top-notch technical support to our customers.

The ideal candidate will possess excellent communication and problem-solving skills, as well as a passion for technology and learning.

  • Provide prompt and effective technical support via phone, email, and chat.
  • Assist customers in using our products and services.
  • Develop and maintain documentation for our products and services.
  • Collaborate with internal teams to ensure seamless product delivery.
  • Stay up-to-date with industry trends and emerging technologies.
  • Participate in continuous learning and professional development.
  • Maintain high levels of customer satisfaction through issue resolution and escalation.
Requirements

Skillsets Required:

  • Excellent communication and problem-solving skills.
  • Passion for technology and learning.
  • Fluency in written and spoken English.
  • Basic knowledge of MySQL and REST API concepts.
  • Familiarity with Postman and other third-party connection platforms.
  • Ability to work in a fast-paced environment with multiple priorities.