Customer Service Technical Lead

7 days ago


Johannesburg, Gauteng, South Africa BADRI Management Consultancy Full time

We are looking for a Customer Service Technical Lead at BADRI Management Consultancy.

This role involves providing technical training and support to customers, ensuring they have the necessary knowledge and skills to use our products effectively.

  • Design and deliver comprehensive training programs for customers.
  • Develop and maintain documentation for our products and services.
  • Provide expert-level technical support via various channels, including voice, email, and chat.
  • Collaborate with internal teams to ensure seamless product delivery.
  • Travel within the country to support on-site deployments.
  • Analyze customer feedback to improve product offerings.
  • Maintain up-to-date knowledge of industry trends and emerging technologies.
  • Lead cross-functional teams to resolve complex technical issues.
Requirements

Skillsets Required:

  • Proven experience in technical support and training.
  • Expertise in product development and maintenance.
  • Exceptional leadership and communication skills.
  • Strong analytical and problem-solving abilities.
  • Fluency in written and spoken English.
  • Proficiency in MySQL and REST API concepts.
  • Familiarity with Postman and other third-party connection platforms.
  • Ability to work in a fast-paced environment with multiple priorities.


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