Client Success Advocate
5 days ago
Key Responsibilities:
- Client Relationship Management: Foster strong relationships with customers to understand their needs and preferences, ensuring their satisfaction with our services.
- Business Development: Identify and pursue new business opportunities within existing customer accounts, driving revenue growth and expanding our presence in the market.
- Account Management: Oversee the management of customer accounts, ensuring timely delivery of solutions, managing expectations, and maintaining open communication channels.
- Communication and Reporting: Develop and maintain regular reports on account status, progress, and performance, presenting findings and recommendations to senior leadership and customers.
Requirements:
- 3+ years of experience in sales, account management, or a related field.
- Strong understanding of CRM software and Microsoft Office applications, particularly Excel.
- Demonstrated ability to communicate effectively with stakeholders at all levels, including executive and C-level.
- Willingness to travel and work independently.
Education:
- Bachelor's degree in a relevant field, such as IT or business.
Skills:
- CRM software expertise.
- Microsoft Office applications, especially Excel.
- Excellent communication, presentation, and influencing skills.
- Ability to work independently and travel.
Working with Exceed Human Resource Consultants Ltd:
- Collaborate with our finance and commercial business unit to improve margins through pricing strategies.
- Ensure contracting and SLAs development with all channels.
- Adhere to our Information Security Management System policies and procedures as per ISO 27001.
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