Automotive Insurance Claims Specialist

2 weeks ago


Midrand, Gauteng, South Africa Flink Recruit Pretoria Full time
Senior Claims Manager Position

Flink Recruit Pretoria has a vacancy for a Senior Claims Manager in the automotive industry. This is an exciting opportunity for experienced claims professionals to join our team and contribute to the growth and success of our organization.

Duties and Responsibilities
  1. Leadership:
    • Lead and manage a team of claims specialists.
    • Provide guidance, support, and training to team members.
    • Monitor performance and implement strategies for improvement.
  2. Claims Handling:
    • Oversee the entire claims process, from submission to resolution.
    • Review and analyze claims documentation for accuracy and completeness.
    • Ensure timely processing of claims while adhering to company policies and industry regulations.
  3. Customer Engagement:
    • Serve as a point of contact for escalated or complex claims issues.
    • Communicate with customers to gather necessary information and provide updates on claim status.
    • Handle customer inquiries and complaints professionally and efficiently.
  4. Collaboration:
    • Collaborate with internal departments to address claims-related issues.
    • Work with external partners to streamline processes and resolve claims efficiently.
  5. Quality Assurance:
    • Conduct regular audits of claims files to ensure compliance with company standards.
    • Identify trends or patterns in claims data and implement corrective actions as needed.
  6. Process Enhancement:
    • Identify opportunities to streamline and improve the claims process.
    • Develop and implement new procedures or systems to enhance efficiency and accuracy.
    • Monitor industry trends and best practices.
  7. Reporting:
    • Prepare and present reports on claims activity.
    • Provide insights and recommendations to senior management based on data analysis.


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