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Claims Management Professional

2 weeks ago

Midrand, Gauteng, South Africa Sanlam Full time

About Sanlam:

Sanlam is one of the largest financial services groups in South Africa, providing insurance, investment, and financial planning services to individuals, businesses, and institutions.

Job Details

The Claims Administrator Team Manager will be responsible for managing a team of claims administrators and ensuring that claims are processed efficiently and effectively. This role requires excellent leadership skills, a strong understanding of the claims process, and the ability to coach and mentor team members.

Key Performance Indicators
  • Team productivity and efficiency
  • Claim processing times
  • Compliance with regulatory requirements
  • Employee engagement and satisfaction
Responsibilities

The Claims Administrator Team Manager will be responsible for:

Managing a team of claims administrators

Developing and implementing policies and procedures

Improving the claims process

Coaching and mentoring team members

Ensuring compliance with regulatory requirements

Qualifications and Experience

To be successful in this role, you will need:

Minimum 5 years short term insurance experience

Minimum 3 years claims experience

Minimum 3 years salvage process (accident and theft) experience

Minimum 2 years supervisory/management experience

Solid understanding of TIA claims system and claims procedures

Benefits and Compensation

We offer a competitive salary and benefits package, including:

Opportunities for career growth and development

A dynamic and supportive work environment

Competitive salary and benefits package

Ongoing training and development opportunities

Our Commitment to Diversity and Inclusion

At Sanlam, we are committed to creating an inclusive and diverse work environment where everyone has the opportunity to thrive. Our Employment Equity plan and targets will be considered as part of the selection process.