Claims Operations Manager

2 weeks ago


Midrand, Gauteng, South Africa Flink Recruit Pretoria Full time
About the Role

This is an exciting opportunity to join Flink Recruit Pretoria as a Claims Manager in the automotive industry. The successful candidate will have strong leadership skills, excellent communication abilities, and a proven track record in claims management.

Responsibilities
  1. Team Supervision:
    • Supervise a team of claims specialists and provide guidance, support, and training.
    • Monitor team performance and implement strategies for improvement.
  2. Claims Handling:
    • Oversee the entire claims process, from submission to resolution.
    • Review and analyze claims documentation for accuracy and completeness.
    • Ensure timely processing of claims while adhering to company policies and industry regulations.
  3. Customer Communication:
    • Serve as a point of contact for escalated or complex claims issues.
    • Communicate with customers to gather necessary information and provide updates on claim status.
    • Handle customer inquiries and complaints professionally and efficiently.
  4. Collaboration:
    • Collaborate with internal departments to address claims-related issues.
    • Work with external partners to streamline processes and resolve claims efficiently.
  5. Quality Control:
    • Conduct regular audits of claims files to ensure compliance with company standards.
    • Identify trends or patterns in claims data and implement corrective actions as needed.
  6. Process Enhancement:
    • Identify opportunities to streamline and improve the claims process.
    • Develop and implement new procedures or systems to enhance efficiency and accuracy.
    • Monitor industry trends and best practices.
  7. Reporting:
    • Prepare and present reports on claims activity.
    • Provide insights and recommendations to senior management based on data analysis.


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