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Automotive Claims Management Professional

3 weeks ago

Midrand, Gauteng, South Africa Flink Recruit Pretoria Full time
Job Summary

Flink Recruit Pretoria seeks a seasoned Claims Manager to lead our automotive claims team. As a key member of our organization, you will be responsible for overseeing the entire claims process, ensuring efficiency, accuracy, and customer satisfaction.

Key Responsibilities
  1. Team Leadership:
    • Lead and supervise a team of claims specialists.
    • Provide guidance, support, and training to team members.
    • Monitor performance and implement strategies for improvement.
  2. Claims Processing:
    • Oversee the end-to-end claims process, from submission to resolution.
    • Review and analyze claims documentation for accuracy and completeness.
    • Ensure timely processing of claims while adhering to company policies and industry regulations.
  3. Customer Interaction:
    • Serve as a point of contact for escalated or complex claims issues.
    • Communicate with customers to gather necessary information and provide updates on claim status.
    • Handle customer inquiries and complaints professionally and efficiently.
  4. Collaboration:
    • Collaborate with internal departments, including customer service, sales, and manufacturing, to address claims-related issues.
    • Work with external partners, such as insurance providers and suppliers, to streamline processes and resolve claims efficiently.
  5. Quality Assurance:
    • Conduct regular audits of claims files to ensure compliance with company standards and regulatory requirements.
    • Identify trends or patterns in claims data and implement corrective actions as needed.
  6. Process Improvement:
    • Identify opportunities to streamline and improve the claims process.
    • Develop and implement new procedures or systems to enhance efficiency and accuracy.
    • Monitor industry trends and best practices to stay updated on emerging technologies and methodologies.
  7. Reporting:
    • Prepare and present reports on claims activity, including trends, performance metrics, and areas for improvement.
    • Provide insights and recommendations to senior management based on data analysis.