IT Support Specialist
1 week ago
Isilumko Staffing is seeking a highly skilled and experienced IT Desktop Support Specialist to join our team.
Job SummaryWe are looking for a technical trainer with expertise in electronic banking systems to provide training and support to clients. The ideal candidate will have a strong background in IT and excellent communication skills.
Key Responsibilities- Provide technical support and training to clients on electronic banking systems
- Install and configure electronic banking profiles for clients
- Conduct root cause analysis to resolve technical issues
- Manage workflows and systems, including Siebel, Nitro, and Imali
- Develop and maintain strong relationships with clients to ensure high levels of satisfaction
- 2 years of experience in a customer IT support role
- Advanced experience in contact centre specific technologies and data sets
- Relevant degree or national diploma in Information Technology
- Excellent communication and presentation skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- A competitive salary of R 20 000 per month
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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