Customer Satisfaction Representative
4 days ago
Job Summary
Teraco seeks an experienced Client Experience Co-ordinator to join its dynamic team. The ideal candidate will possess excellent communication and interpersonal skills, a proven track record of delivering exceptional customer experiences, and a passion for building strong relationships with clients.
Main Responsibilities
- Client Relationship Building: Foster strong relationships with our clients, understanding their needs and preferences, and tailoring services to meet their expectations.
- Issue Resolution and Prevention: Proactively identify and address potential issues before they become major problems, ensuring seamless delivery of our services to clients.
- Process Improvement and Optimization: Continuously evaluate and refine internal processes to enhance efficiency, reduce resolution times, and increase overall client satisfaction.
- Reporting and Escalation: Prepare and submit comprehensive reports highlighting client satisfaction trends, recommending process improvements, and escalating recurring issues to senior management.
Desirable Skills and Qualifications
- Prior experience in a similar role within a fast-paced, dynamic environment.
- Knowledge of industry-standard software and tools.
- Ability to work independently and make decisions with minimal supervision.
- Strong analytical and problem-solving skills.
- Results-driven with a focus on delivering exceptional customer experiences.
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