Network Operations Center Engineer

1 month ago


Johannesburg, Gauteng, South Africa FACT Full time
Job Description

FACT is seeking a highly skilled NOC Engineer to join our team. As a key member of our network operations team, you will be responsible for monitoring and maintaining the integrity of our network services.

Key Responsibilities:

  • Monitor network/service alarms and receive complaints from customers
  • Analyze alarms or complaints and dispatch tickets
  • Monitor the progress of problem tickets until they are closed
  • Supervise personnel to distribute, escalate, and close problem tickets
  • Evaluate and report on network performance and quality
  • Collaborate with stakeholders to resolve complex network issues

Requirements:

  • Good knowledge of post-processing tools, such as TEMS and Actix
  • Basic knowledge of technology (2G/3G/4G/5G)
  • Basic knowledge of RF KPIs, including accessibility, retainability, and integrity
  • Proficient in Excel

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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