Network Operations Center Engineer
1 month ago
FACT is seeking a highly skilled NOC Engineer to join our team. As a key member of our network operations team, you will be responsible for monitoring and maintaining the integrity of our network services.
Key Responsibilities:
- Monitor network/service alarms and receive complaints from customers
- Analyze alarms or complaints and dispatch tickets
- Monitor the progress of problem tickets until they are closed
- Supervise personnel to distribute, escalate, and close problem tickets
- Evaluate and report on network performance and quality
- Collaborate with stakeholders to resolve complex network issues
Requirements:
- Good knowledge of post-processing tools, such as TEMS and Actix
- Basic knowledge of technology (2G/3G/4G/5G)
- Basic knowledge of RF KPIs, including accessibility, retainability, and integrity
- Proficient in Excel
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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