Network Engineer

4 weeks ago


Johannesburg, Gauteng, South Africa NTT Full time
About the Role

We are seeking a highly skilled Network Engineer to join our team at NTT DATA. As a Network Engineer, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Key Responsibilities
  • Proactively monitor the work queues to identify and resolve technical incidents and problems.
  • Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Update tickets with resolution tasks performed and identify, investigate, analyze issues and errors prior to or when they occur.
  • Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
  • Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.
  • Follow the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
  • Educate and coach Service Desk and L1 teams for technical and behavioral skills.
  • Establish monitoring for client infrastructure and identify problems and errors before they impact a client's service.
  • Lead and manage all initial client escalation for operational issues and contribute to the change management process by logging all change requests with complete details.
  • Plan and execute approved maintenance activities and audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.
Requirements
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • 4 - 6 years working as a SDWAN Engineer.
  • CCNA, CCNP or equivalent certification.
  • NSC Certification 4 and 5 is a must.
  • NSC Certification 6 and 7 would be advantageous.
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
  • Additional skills proficiency such as Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE / Meraki switches and access points, Enterprise network architecture, Common routing protocols: BGP, OSPF, EIGRP, Network address translation, Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits, Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.
What We Offer

As a Network Engineer at NTT DATA, you will have the opportunity to work with a diverse team of experts and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Network Engineer looking for a new challenge, please apply today.



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