Network Engineer
4 weeks ago
We are seeking a highly skilled Network Engineer to join our team at NTT DATA. As a Network Engineer, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Key Responsibilities- Proactively monitor the work queues to identify and resolve technical incidents and problems.
- Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Update tickets with resolution tasks performed and identify, investigate, analyze issues and errors prior to or when they occur.
- Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
- Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.
- Follow the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Educate and coach Service Desk and L1 teams for technical and behavioral skills.
- Establish monitoring for client infrastructure and identify problems and errors before they impact a client's service.
- Lead and manage all initial client escalation for operational issues and contribute to the change management process by logging all change requests with complete details.
- Plan and execute approved maintenance activities and audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- 4 - 6 years working as a SDWAN Engineer.
- CCNA, CCNP or equivalent certification.
- NSC Certification 4 and 5 is a must.
- NSC Certification 6 and 7 would be advantageous.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
- Additional skills proficiency such as Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE / Meraki switches and access points, Enterprise network architecture, Common routing protocols: BGP, OSPF, EIGRP, Network address translation, Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits, Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.
As a Network Engineer at NTT DATA, you will have the opportunity to work with a diverse team of experts and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Network Engineer looking for a new challenge, please apply today.
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