Data Center Operations Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa Infotree Global Solutions Full time

Data Center Operations Specialist

At Infotree Global Solutions, we are seeking a highly skilled Data Center Operations Specialist to join our team. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our data center facilities.

Key Responsibilities:

  • Collaborate with the Site Services Manager to optimize workflows and triage anomalies.
  • Lead a team of data center technicians to efficiently restore systems and ensure seamless production for our clients.
  • Implement global standards and workflows to align local data center operations with the organization's strategic vision.
  • Mentor and develop technicians to enhance their operational capabilities.
  • Manage server upgrades, integration, automated OS provisioning, and other projects while troubleshooting network, hardware, and Linux OS issues.
  • Contribute to the creation and maintenance of comprehensive documentation in the global DC knowledge base.
  • Drive process improvements and share best practices to optimize data center operations.
  • Collaborate with cross-functional teams to define specifications for tooling and automation.
  • Ensure operational excellence by achieving key metrics and continuously seeking opportunities for improvement.

Requirements:

  • Possess exceptional knowledge of server hardware and system failures.
  • Exhibit the ability to work autonomously and collaboratively within local or geographically dispersed teams.
  • Demonstrate strong leadership skills and experience in mentoring and guiding a team of technicians.
  • Conduct thorough failure analysis to resolve field issues effectively.
  • Track server fleet health and identify trends, unknown issues, and validate customer service level agreements (SLAs).
  • Proficient in utilizing IPMI for diagnostics and administering software tools.
  • Experienced in real-time issue resolution during deployment execution.
  • Familiarity with Windows Server OS and WinPE OS administration.
  • Linux PXE services experience is a plus.
  • Knowledge of network troubleshooting at Layer 1, Layer 2, and Layer 3 is beneficial.
  • Skilled in scripting languages such as PowerShell, Python, and Bash for automation.
  • Virtual machine setup and environmental configuration expertise.

Qualifications:

  • 6+ years of experience as a data center technician, showcasing a strong foundation in data center operations.
  • Associate's degree in computer science, computer engineering, information technology, or equivalent experience preferred.
  • CompTIA A+ or equivalent experience.
  • CompTIA Server+ or equivalent experience.
  • CCENT or equivalent experience.
  • Windows OS experience.
  • CCNA certification is preferred.
  • MCP/MSCE certification is preferred.
  • Scripting experience preferred, specifically in PowerShell, Python, or Bash.
  • Ability to lift up to 35 pounds when necessary.
  • Proficiency in safely climbing ladders and correctly wearing personal protective gear.
  • Capability to stand and walk throughout the facility for extended periods without loss of productivity.
  • Dexterity to handle, control, or feel objects, tools, or controls, and perform repetitive movements without reduction in productivity.

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