Data Center Operations Specialist
4 weeks ago
Data Center Operations Specialist
At Infotree Global Solutions, we are seeking a highly skilled Data Center Operations Specialist to join our team. As a key member of our data center operations team, you will be responsible for ensuring the smooth operation of our data center facilities.
Key Responsibilities:
- Collaborate with the Site Services Manager to optimize workflows and triage anomalies.
- Lead a team of data center technicians to efficiently restore systems and ensure seamless production for our clients.
- Implement global standards and workflows to align local data center operations with the organization's strategic vision.
- Mentor and develop technicians to enhance their operational capabilities.
- Manage server upgrades, integration, automated OS provisioning, and other projects while troubleshooting network, hardware, and Linux OS issues.
- Contribute to the creation and maintenance of comprehensive documentation in the global DC knowledge base.
- Drive process improvements and share best practices to optimize data center operations.
- Collaborate with cross-functional teams to define specifications for tooling and automation.
- Ensure operational excellence by achieving key metrics and continuously seeking opportunities for improvement.
Requirements:
- Possess exceptional knowledge of server hardware and system failures.
- Exhibit the ability to work autonomously and collaboratively within local or geographically dispersed teams.
- Demonstrate strong leadership skills and experience in mentoring and guiding a team of technicians.
- Conduct thorough failure analysis to resolve field issues effectively.
- Track server fleet health and identify trends, unknown issues, and validate customer service level agreements (SLAs).
- Proficient in utilizing IPMI for diagnostics and administering software tools.
- Experienced in real-time issue resolution during deployment execution.
- Familiarity with Windows Server OS and WinPE OS administration.
- Linux PXE services experience is a plus.
- Knowledge of network troubleshooting at Layer 1, Layer 2, and Layer 3 is beneficial.
- Skilled in scripting languages such as PowerShell, Python, and Bash for automation.
- Virtual machine setup and environmental configuration expertise.
Qualifications:
- 6+ years of experience as a data center technician, showcasing a strong foundation in data center operations.
- Associate's degree in computer science, computer engineering, information technology, or equivalent experience preferred.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification is preferred.
- MCP/MSCE certification is preferred.
- Scripting experience preferred, specifically in PowerShell, Python, or Bash.
- Ability to lift up to 35 pounds when necessary.
- Proficiency in safely climbing ladders and correctly wearing personal protective gear.
- Capability to stand and walk throughout the facility for extended periods without loss of productivity.
- Dexterity to handle, control, or feel objects, tools, or controls, and perform repetitive movements without reduction in productivity.
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