IT Support Specialist

4 weeks ago


George, Western Cape, South Africa Sydsen Full time
Job Description

At Sydsen, we are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in troubleshooting hardware and software issues, maintaining network systems, and ensuring smooth and secure daily operations.

Key Responsibilities
  • Technical Support: Provide first-line support to users, resolving technical issues related to hardware, software, and network systems.
  • Installation and Maintenance: Install, configure, and maintain computer hardware, software, and networking equipment.
  • Troubleshooting: Diagnose and resolve technical problems in a timely and effective manner.
  • Network Administration: Monitor and maintain local area networks (LAN), wide area networks (WAN), and ensure connectivity for end-users.
  • Data Security: Implement and maintain data security protocols, including antivirus and firewall updates.
  • Documentation: Maintain records of IT assets, update technical documentation, and log resolved issues.
  • User Training: Provide guidance and training to end-users on system functionality, security, and best practices.
Required Skills and Qualifications
  • Education: Diploma or Degree in Information Technology, Computer Science, or a related field.
  • Experience: Minimum of 2 years of experience in IT support or a similar role.
  • Technical Skills:
    • Proficiency in Windows, Mac, and Linux operating systems.
    • Familiarity with Microsoft Office Suite and common office software.
    • Knowledge of network configurations, protocols, and equipment (routers, switches, etc.).
    • Experience with IT troubleshooting tools and remote support applications.
  • Certifications: A+ Certification, Network+, or other IT certifications (preferred).
  • Soft Skills: Strong communication, problem-solving abilities, and attention to detail


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