Sales Counter Specialist

3 weeks ago


Centurion, Gauteng, South Africa ACDC Dynamics Full time

Role Overview:

The Sales Counter Specialist serves as the initial point of contact for customers entering the store, delivering exceptional customer service. This position is crucial in addressing customer inquiries and ensuring a high level of satisfaction.

Key Responsibilities:

  • Welcome customers and process their orders efficiently.
  • Demonstrate comprehensive product knowledge to enhance sales opportunities.
  • Proactively follow up on orders to mitigate delays and customer frustration.
  • Maintain a clean and organized sales counter.
  • Ensure every customer departs the store with a positive experience.
  • Assist customers at the counter with their inquiries and needs.
  • Provide respectful and courteous service to all customers.
  • Handle counter sales, including quotations and inquiries.
  • Possess a background in electrical products.
  • Keep track of personal Back Order Reports.
  • Exhibit strong time management skills.
  • Ensure that promotional materials and brochures at the Trade Counter are current.
  • Take on additional responsibilities as assigned by management.
  • Manage all telephonic sales inquiries and quotations.
  • Input and process all sales orders and quotations into the computer system.
  • Oversee back orders related to all entered orders and conduct regular follow-ups.
  • Inform customers about stock availability.
  • Continuously monitor all provided quotes.
  • Provide assistance wherever necessary.

Qualifications:

  • High School Diploma (Matric).
  • Electrical qualification is a plus.
  • Strong team-oriented mindset.
  • Experience in a retail environment, particularly in selling electrical products.
  • Excellent verbal and written communication skills.


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