Sales Counter Specialist
3 weeks ago
Role Overview:
The Sales Counter Specialist serves as the initial point of contact for customers entering the store, delivering exceptional customer service. This position is crucial in addressing customer inquiries and ensuring a high level of satisfaction.
Key Responsibilities:
- Welcome customers and process their orders efficiently.
- Demonstrate comprehensive product knowledge to enhance sales opportunities.
- Proactively follow up on orders to mitigate delays and customer frustration.
- Maintain a clean and organized sales counter.
- Ensure every customer departs the store with a positive experience.
- Assist customers at the counter with their inquiries and needs.
- Provide respectful and courteous service to all customers.
- Handle counter sales, including quotations and inquiries.
- Possess a background in electrical products.
- Keep track of personal Back Order Reports.
- Exhibit strong time management skills.
- Ensure that promotional materials and brochures at the Trade Counter are current.
- Take on additional responsibilities as assigned by management.
- Manage all telephonic sales inquiries and quotations.
- Input and process all sales orders and quotations into the computer system.
- Oversee back orders related to all entered orders and conduct regular follow-ups.
- Inform customers about stock availability.
- Continuously monitor all provided quotes.
- Provide assistance wherever necessary.
Qualifications:
- High School Diploma (Matric).
- Electrical qualification is a plus.
- Strong team-oriented mindset.
- Experience in a retail environment, particularly in selling electrical products.
- Excellent verbal and written communication skills.
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