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Contact Center Supervisor

2 months ago

Cape Town, Western Cape, South Africa MCI, LC Full time
Job Title: Contact Center Supervisor

Job Summary:

MCI is seeking a highly motivated and experienced Contact Center Supervisor to lead our collections team. As a key member of our operations team, you will be responsible for overseeing the daily activities of the collections team, ensuring high levels of customer satisfaction, and driving business growth.

Key Responsibilities:

  • Lead and manage a team of collections agents to achieve performance targets and ensure high levels of customer satisfaction.
  • Develop and implement strategies to improve collections performance, including process improvements and training programs.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.
  • Collaborate with cross-functional teams to ensure seamless integration of collections operations with other business units.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.

Requirements:

  • Minimum 2-3 years of experience in a supervisory or leadership role in a call center or collections environment.
  • Proven track record of driving business growth and improving collections performance.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Proficiency in using call center technology and CRM systems.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers page.