Automotive Service Coordinator
1 month ago
We are seeking an experienced Vehicle Service Advisor to join our team at a well-established automotive brand in Mpumalanga.
**Job Summary:**
This role involves managing service bookings, customer inquiries, and coordinating with the service department to ensure exceptional customer service.
- Greet customers and assess their service needs.
- Schedule and manage service appointments.
- Provide accurate cost estimates and service timelines.
- Maintain customer records and service histories.
- Update customers on service progress and manage warranty claims.
- Promote additional services as needed.
**Responsibilities Include:**
Key duties of this role include:
- Managing service bookings and scheduling appointments.
- Coordinating with the service department to ensure efficient service delivery.
- Providing excellent customer service and addressing customer inquiries.
- Assessing customer service needs and providing solutions.
- Managing customer records and service histories.
- Updating customers on service progress and resolving warranty claims.
**Requirements:**
To be successful in this role, you will need:
- A minimum of 2 years' experience as a Vehicle Service Advisor.
- Strong communication and customer service skills.
- Organized with attention to detail.
- Knowledge of automotive systems and service procedures.
- A valid driver's license and own transport.
- A Grade 12 or equivalent qualification.
**What We Offer:**
In return for your expertise, we offer:
- A competitive salary, R250,000 - R300,000 per annum.
- Incentives and company benefits.
We encourage you to apply for this exciting opportunity by sending your CV to us.
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