Automotive Service Coordinator

1 month ago


Middelburg, Mpumalanga, South Africa First Degree Recruitment Full time

We are seeking an experienced Vehicle Service Advisor to join our team at a well-established automotive brand in Mpumalanga.

**Job Summary:**

This role involves managing service bookings, customer inquiries, and coordinating with the service department to ensure exceptional customer service.

  • Greet customers and assess their service needs.
  • Schedule and manage service appointments.
  • Provide accurate cost estimates and service timelines.
  • Maintain customer records and service histories.
  • Update customers on service progress and manage warranty claims.
  • Promote additional services as needed.

**Responsibilities Include:**

Key duties of this role include:

  • Managing service bookings and scheduling appointments.
  • Coordinating with the service department to ensure efficient service delivery.
  • Providing excellent customer service and addressing customer inquiries.
  • Assessing customer service needs and providing solutions.
  • Managing customer records and service histories.
  • Updating customers on service progress and resolving warranty claims.

**Requirements:**

To be successful in this role, you will need:

  • A minimum of 2 years' experience as a Vehicle Service Advisor.
  • Strong communication and customer service skills.
  • Organized with attention to detail.
  • Knowledge of automotive systems and service procedures.
  • A valid driver's license and own transport.
  • A Grade 12 or equivalent qualification.

**What We Offer:**

In return for your expertise, we offer:

  • A competitive salary, R250,000 - R300,000 per annum.
  • Incentives and company benefits.

We encourage you to apply for this exciting opportunity by sending your CV to us.



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