Customer Service Coordinator

6 days ago


Middelburg, Mpumalanga, South Africa First Degree Recruitment Full time

We are seeking an experienced Vehicle Service Advisor to join our team at First Degree Recruitment in Mpumalanga. As a key member of our automotive services team, you will be responsible for managing service bookings, customer inquiries, and coordinating with the service department to deliver exceptional customer service.

Key Responsibilities:

  • Greet customers and assess their vehicle maintenance needs.
  • Schedule and manage service appointments efficiently.
  • Provide accurate cost estimates and timelines for vehicle repairs and maintenance.
  • Maintain detailed customer records and service histories.
  • Keep customers informed about service progress and handle warranty claims professionally.
  • Promote additional services as needed to enhance customer satisfaction.

Requirements:

  • A minimum of 2 years' experience as a Vehicle Service Advisor is required.
  • Strong communication and interpersonal skills are essential for delivering excellent customer service.
  • You must be organized and detail-oriented to manage multiple tasks effectively.
  • Familiarity with automotive systems and procedures is necessary to provide expert guidance to customers.
  • A valid driver's license and own transportation are required for regular site visits.
  • A Grade 12 or equivalent qualification is preferred.

Benefits:

Our competitive salary package includes attractive incentives and company benefits.



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