Department Head

6 days ago


Sandton, South Africa Leroy Merlin Full time

Job Summary

The Department Manager will be responsible for leading and supporting a team of Customer Assistants to achieve customer satisfaction and overall department results.

Main Responsibilities

  • Lead and support a team of Customer Assistants.
  • Contribute to customer satisfaction and to the overall results of the department.
  • Support and assist the Head of department.
  • Manage daily sales and customer relations.
  • Build and implement the Business Action Plan of the department.
  • Introduce efficiency, improvement measures for an optimal return and stakeholder value.
  • Ensure the day-to-day management of the department is to respect the customer promise.
  • Coordinate and contribute to the sales activities in store.
  • Ensure quality customer relationship (internal and external).
  • Develop and update own skills and knowledge.
  • Assume leadership role on behalf of the HOD when the HOD is not available.
  • Participate in teamwork to ensure quality service and productivity of the store.
  • Ensuring optimal staff is available for delivering excellent customer service to all customers.
  • Training and developing of staff members.

Requirements

The successful candidate should have the following skills, experience and attributes:

  • Minimum Matric or NQF4 Equivalent.
  • Relevant tertiary qualification will be an added advantage.
  • Previous retail experience at a junior management level.
  • Excellent interpersonal skills.
  • A team builder and a team player.
  • Excellent customer service.
  • Self-confident, hardworking and leads by example.
  • Customer-centric.
  • Sense of responsibility.
  • Analytical.
  • Assertive and challenge status quo.

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