Head: IT Support

6 months ago

Sandton, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Campus Head

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE Varsity College, Sandton Campus**
**has a vacancy for a Head: IT Support.**

**Duties and Responsibilities**:
**Infrastructure Support**
- Accountable for Branch ICT infrastructure and ensures infrastructure is able to support teaching and learning.
- Coordinates the deployment of systems, servers and infrastructure within the campus reduction in SLA targets missed and threatened.
- Monitors and oversees ICT security systems and performs periodic tests and checks to ensure that everything is according to requirements. Improves customer satisfaction and perception.
- Reduces SLA breaches caused by underpinning contract and/or OLA breaches Technical escalation point for Senior ICT Support.
- Negotiates and establishes Service Level Agreements (SLA’s) with Business and OLA’s with technical staff.
- Total number and percentage increase in fully documented SLA’s in place.

**Service Delivery Escalations**
- Total number and percentage increase in fully documented SLA’s in place.
- Oversight and management of Service Desk operations for respective campuses and ensuring the correct assignment, resolution and/or execution of Incidents, Problems, Changes, and Service requests.
- Increase in completeness of Service Catalogue versus operational services.
- Compilation and submission of fortnightly Service Delivery reports.
- Foster and maintain positive rapport and good relationships with business to ensure processes are integrated to support customer Service Level Agreements.
- Facilitating change and release management processes.

**Financial Supervision**
- Reduces costs related to ICT service delivery.
- Compiles ICT budget for campus and oversees CAPEX & OPEX spend.
- Completes procurement processes (e.g. quotes) timeously and accurately.
- Effectively communicates and coordinates tasks and projects with campus ICT staff.

**Manage the Interface with the Business and Users**
- Documents and agreed processes and procedures in place (e.g. framework)
- Reduces outstanding SLAs.
- Attends and reviews minutes of campus operations meetings.
- Schedules meetings with campus senior management teams.

**Staff Supervision**
- Ensures that the campus has the necessary ICT support during operational hours.
- Co-ordinates and oversees campus ICT & SICT Support staff activities and engages in short to medium term tactical planning.
- Provides input into the ICT Supports' interview and hiring process, leave requests, appraisals and KPA setting.
- Provides mentorship to ICT Supports.
- Develops training & succession plan for ICT Supports.

**Competencies required**:

- Good interpersonal & communication skills
- Computer literacy and systems administration
- Time management and organisational skills
- Initiative and problem solving prowess
- Leadership

**Minimum Qualification Requirements**:

- Minimum of a 3 Year IT Diploma / ITIL Foundation / Industry qualification MCSE / CCNA
Project Management Qualification / ITIL Practitioner / Undergraduate ICT or Business degree, advantageous.

**Minimum Work Experience Requirements**:

- Minimum of 2 - 3 years experience in management at a Senior Supervisory capacity.

**Special Requirement**:

- Driver's License, and must be willing and able to work the required ICT shift structure working hours.

  • Head of Student Support Services

    7 months ago

    Sandton, South Africa Educor Full time

    **Head of Student Support Services (JB3449)**: Woodmead, Sandton, Gauteng - Education **Head of Student Support Services (JB3449)** **Woodmead, Johannesburg** Competitive and Negotiable We are seeking a dynamic and dedicated individual to lead our Student Support Services as the Director. In this role, you will oversee the provision of essential...

  • HR Business Partner

    3 weeks ago

    Sandton, South Africa HR Genie Full time

    Job SummaryWe are seeking an experienced HR Business Partner to support our operations division as well as head office. As a key member of the HR team, you will play a critical role in driving business outcomes through effective HR solutions.About the RoleThis is a full-time position that requires a high level of communication, both verbal and written. You...

  • Vip Manager

    3 months ago

    Sandton, South Africa Blueion Support Services Full time

    **PURPOSE OF POSITION** The VIP Manager’s main objective is to increase loyalty and gross win from VIP and potential VIP’s. **Logistical Requirements**: This position should be available 24/7 although official workhours are week business hours. **PRIMARY AREAS OF RESPONSIBILITY** - Direct Client Liaison through Call, Text and e mail during USA...

  • Head of Product

    6 months ago

    Sandton, South Africa OneCart Pty (Ltd) Full time

    An exciting opportunity has become available. OneCart is looking to hire a Head of Product who will partner closely with the OneCart executive team to continuously develop and execute a winning product vision and roadmap across all of OneCart’s product domains. You’ll be responsible for a growing team to ensure success against agreed product-specific...

  • Head of Treasury

    6 months ago

    Sandton, South Africa Bright City Talent Full time

    The HEAD OF TREASURY is ultimately responsible for supporting the business cash requirements to ensure money is in the right place at the right time to achieve the business’ cash goals. Treasury specific tasks include cashflow forecasting, liquidity management, day to day cash management activities, and weekly and monthly reporting. The Head of Treasury...

  • Deputy Head: Academic Operations

    6 months ago

    Sandton, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Academic Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Structured and Investment Solutions Support-2

    6 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Group Head of Planning

    6 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Senior Tax Leader: Financial Strategy Specialist

    3 weeks ago

    Sandton, South Africa Nedbank Head Office Full time

    Job SummaryWe are seeking a highly skilled Senior Tax Manager to join our team at Nedbank Head Office. In this role, you will be responsible for providing commercially relevant tax advice and support to the organization, ensuring that systems, processes, services, and solutions are aligned with the company's objectives and values.About YouYou will have a...

  • Senior Tax Manager: Business Development Strategist

    1 month ago

    Sandton, South Africa Nedbank Head Office Full time

    Job Summary:Nedbank Head Office is seeking a Senior Tax Manager to support the achievement of our Tax strategy, objectives and values.About the Role:The successful candidate will provide commercially relevant tax advice and support to Nedbank Group, ensuring delivered systems, processes, services and solutions are aligned.Main Responsibilities:Provide...

  • Head of Studio

    6 months ago

    Sandton, South Africa PXP Full time

    We are looking for a Head of Studio to join our agency team in Johannesburg, to work as part of our Creative department, responsible for the management of a multiple creative talents across a wide range of skillsets. **The Head of Studio will be responsible for**: - Management of creative resource across the creative studio - Taking the lead on key...

  • Brand Manager

    3 months ago

    Sandton, South Africa Blueion Support Services Full time

    To help us continue on our already impressive growth trajectory, we’re on the lookout for a brand marketing manager to support the Chief Marketing Officer in delivering upon brand strategies across target markets. **RESPONSIBILITIES** - Ownership of Premier Bet brand strategy across 18 African markets, driving targeting, positioning and marketing...

  • Lead Financial Strategist: COE

    3 weeks ago

    Sandton, South Africa Nedbank Head Office Full time

    Job DescriptionNedbank Head Office is seeking a highly skilled Lead Financial Strategist to join our team. The successful candidate will be responsible for directing and enabling business decisions through effective consolidated financial analysis, reporting, and controls.About the RoleThe Lead Financial Strategist will provide meaningful recommendations,...

  • Commercial Solutions Head

    7 months ago

    Sandton, South Africa FirstRand Full time

    Job Description The Commercial Solutions Head is responsible for leading, developing, and executing the strategic business development activities, strategic relationships, and leading transformation in the team by providing guidance to the management team The Commercial Solutions Head will provide support in the successful management of the pricing and...

  • Marketing Head

    7 months ago

    Sandton, South Africa The Change Lab Full time

    **JOB TITLE**: Marketing Head **REPORTING TO**: Managing Director **DEPARTMENT**: Marketing **JOB SUMMARY**: As the Marketing Head at the company Group, your role is to lead strategic marketing initiatives to enhance brand visibility, engage audiences, and drive revenue growth. You will collaborate with Sales teams to integrate Street Pole Ads into client...

  • Manager Tribe Support

    6 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Administrative Support Assistant

    1 month ago

    Sandton, South Africa TalentCru Full time

    Job SummaryAt TalentCru, we are looking for a highly skilled and organized Administrative Support Assistant to join our team. As an Administrative Support Assistant, you will be responsible for providing top-notch secretarial and administrative support to the Department Heads and team members. Your primary goal will be to ensure an efficient running of the...

  • Head of Operations

    6 months ago

    Sandton, South Africa The Recruitment Council Full time

    Are you a seasoned professional in operations management, ready to make a significant impact in the financial services industry? Our client is seeking a dynamic and accomplished Head of Operations to drive key initiatives and enhance operational efficiency: - The role of the Head of Operations is to develop and implement long-term operational strategies...

  • Head: Enterprise Architecture

    4 weeks ago

    Sandton, South Africa Neptune Full time

    The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment,...

  • Lead DevOps Support

    6 months ago

    Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary CIB...