Guest Service Coordinator
1 month ago
We are seeking a highly skilled and experienced Guest Relations/Restaurant Manager to lead our team in delivering exceptional guest service experiences in the lounge, bar, and dining area of our lodge.
Key Responsibilities:- Guest Relations: Ensure a warm and welcoming atmosphere for international guests, providing exceptional service and attention to detail.
- Restaurant Management: Oversee the smooth operation of the restaurant, including menu management, inventory control, and staff supervision.
- Leadership and Teamwork: Foster a positive and high-energy team environment, promoting excellent communication and interpersonal skills among staff.
- Wine and Food Knowledge: Possess in-depth knowledge of wines and food, with the ability to upsell and provide exceptional service.
- Conflict Resolution: Effectively handle stressful situations and resolve conflicts in a professional and courteous manner.
- Industry Standards: Stay up-to-date with hospitality industry standards and best practices, including customer service excellence, food safety, staff training, and guest feedback.
Requirements:
- Proven experience as a Guest Relations Officer and Restaurant Manager.
- Excellent communication and interpersonal skills.
- Positive attitude and high energy.
- Computer literacy.
- Valid driver's license.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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