Guest Service Coordinator

1 month ago


Port Elizabeth, Eastern Cape, South Africa Bright Search Recruitment (Pty) Ltd Full time
Dynamic Guest Relations/Restaurant Manager Wanted

We are seeking a highly skilled and experienced Guest Relations/Restaurant Manager to lead our team in delivering exceptional guest service experiences in the lounge, bar, and dining area of our lodge.

Key Responsibilities:
  • Guest Relations: Ensure a warm and welcoming atmosphere for international guests, providing exceptional service and attention to detail.
  • Restaurant Management: Oversee the smooth operation of the restaurant, including menu management, inventory control, and staff supervision.
  • Leadership and Teamwork: Foster a positive and high-energy team environment, promoting excellent communication and interpersonal skills among staff.
  • Wine and Food Knowledge: Possess in-depth knowledge of wines and food, with the ability to upsell and provide exceptional service.
  • Conflict Resolution: Effectively handle stressful situations and resolve conflicts in a professional and courteous manner.
  • Industry Standards: Stay up-to-date with hospitality industry standards and best practices, including customer service excellence, food safety, staff training, and guest feedback.

Requirements:

  • Proven experience as a Guest Relations Officer and Restaurant Manager.
  • Excellent communication and interpersonal skills.
  • Positive attitude and high energy.
  • Computer literacy.
  • Valid driver's license.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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