Technical Support Manager: Expert Leadership Role

2 weeks ago


Johannesburg Metropolitan Area, South Africa SakhonaHR Full time

A leading provider of cutting-edge technology, communications and data storage solutions.

The company is seeking a seasoned Technical Support Manager to lead a team of engineers in delivering exceptional customer support.

Key Responsibilities

  • Lead and manage a team of Technical Support Engineers to ensure timely and effective support delivery
  • Develop and implement support strategies to optimize customer satisfaction and experience
  • Collaborate with other departments to enhance support systems and procedures
  • Monitor and analyze support metrics to identify areas for improvement
  • Provide guidance, training, and mentorship to ensure high-quality service delivery
  • Escalate and resolve complex customer issues
  • Stay up-to-date with industry trends and technologies
  • Prepare reports on support team performance and customer satisfaction

Ideal Candidate

  • Bachelor's degree in Computer Science or related field
  • Minimum 4 years of experience in technical support management
  • Strong technical background and understanding of IT systems
  • Excellent leadership and people management skills
  • Ability to communicate effectively with various audiences
  • Customer-focused mindset with strong problem-solving skills
  • Experience with support ticketing systems and CRM tools

What We Offer

  • An estimated annual salary range of $80,000 - $120,000, depending on location and experience
  • A dynamic and fast-paced work environment
  • Ongoing professional development opportunities
  • A competitive benefits package


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