Technical Support Manager: Expert Leadership Role
2 weeks ago
A leading provider of cutting-edge technology, communications and data storage solutions.
The company is seeking a seasoned Technical Support Manager to lead a team of engineers in delivering exceptional customer support.
Key Responsibilities
- Lead and manage a team of Technical Support Engineers to ensure timely and effective support delivery
- Develop and implement support strategies to optimize customer satisfaction and experience
- Collaborate with other departments to enhance support systems and procedures
- Monitor and analyze support metrics to identify areas for improvement
- Provide guidance, training, and mentorship to ensure high-quality service delivery
- Escalate and resolve complex customer issues
- Stay up-to-date with industry trends and technologies
- Prepare reports on support team performance and customer satisfaction
Ideal Candidate
- Bachelor's degree in Computer Science or related field
- Minimum 4 years of experience in technical support management
- Strong technical background and understanding of IT systems
- Excellent leadership and people management skills
- Ability to communicate effectively with various audiences
- Customer-focused mindset with strong problem-solving skills
- Experience with support ticketing systems and CRM tools
What We Offer
- An estimated annual salary range of $80,000 - $120,000, depending on location and experience
- A dynamic and fast-paced work environment
- Ongoing professional development opportunities
- A competitive benefits package
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