Chief Technical Operations Manager
2 weeks ago
Job Summary
We are seeking an experienced Chief Technical Operations Manager to lead our technical support team. As a key member of our management team, you will be responsible for ensuring the delivery of exceptional customer service and support.
About the Role
- You will manage a team of Technical Support Engineers, providing guidance, training, and mentorship to ensure high-quality service delivery.
- Develop and implement strategies to optimize customer satisfaction, monitoring and analyzing support metrics to identify areas for improvement.
- Collaborate with other departments to enhance support systems and procedures, staying up-to-date with the latest industry trends and technologies.
- Prepare and present reports on support team performance and customer satisfaction.
Requirements
- Bachelor's degree in Computer Science, B.Tech Engineering, or a related field.
- Proven experience in a technical support management role (minimum 4 years).
- Strong technical background and understanding of IT systems.
- Excellent leadership and people management skills, with ability to deliver presentations to various audiences.
- Customer-focused mindset with strong problem-solving skills, excellent communication and interpersonal skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Experience with support ticketing systems and Customer Relationship Management (CRM) tools.
What We Offer
- A competitive estimated salary range of $120,000 - $180,000 per annum.
- The opportunity to work with a leading provider of innovative technology solutions.
- A dynamic and supportive work environment with opportunities for growth and development.
About Us
Our company is a leading provider of cutting-edge technology solutions, dedicated to delivering exceptional customer experiences.
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