Technical Support Leadership Opportunity
2 weeks ago
We are seeking a seasoned Technical Support Manager to lead our team of technical support engineers. As a Technical Support Manager, you will be responsible for ensuring timely and effective support to our clients.
About the Role:- Manage and lead a team of Technical Support Engineers to deliver exceptional customer service.
- Develop and implement strategies and processes to optimize customer satisfaction and reduce resolution times.
- Collaborate with other departments to enhance support systems and procedures, driving efficiency and effectiveness.
- Monitor and analyze support metrics to identify areas for improvement and implement corrective actions.
- Provide guidance, training, and mentorship to ensure high-quality service delivery from your team.
- Bachelor's degree in Computer Science, B.Tech Engineering, or a related field.
- Proven experience in a technical support management role (minimum 4 years).
- Good understanding of Networking and experience in Wireless Technology is advantageous.
- Knowledge of PLC programming and SCADA development is advantageous.
- CCNA (Cisco Certified) is advantageous.
- CompTIA:A+,N+,S+
- Relevant Management certification may be required.
- Strong technical background and understanding of IT systems.
- Excellent leadership and people management skills.
- Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.
- Customer-focused mindset with strong problem-solving skills.
- Excellent communication and interpersonal skills.
$85,000 - $110,000 per year, depending on location and experience.
What We Offer:- A competitive salary package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package.
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Johannesburg Metropolitan Area, South Africa SakhonaHR Full timeA leading provider of cutting-edge technology, communications and data storage solutions.The company is seeking a seasoned Technical Support Manager to lead a team of engineers in delivering exceptional customer support.Key ResponsibilitiesLead and manage a team of Technical Support Engineers to ensure timely and effective support deliveryDevelop and...
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