Technical Support Leadership Opportunity

2 weeks ago


Johannesburg Metropolitan Area, South Africa SakhonaHR Full time
Job Title: Technical Support Leadership Opportunity

We are seeking a seasoned Technical Support Manager to lead our team of technical support engineers. As a Technical Support Manager, you will be responsible for ensuring timely and effective support to our clients.

About the Role:
  • Manage and lead a team of Technical Support Engineers to deliver exceptional customer service.
  • Develop and implement strategies and processes to optimize customer satisfaction and reduce resolution times.
  • Collaborate with other departments to enhance support systems and procedures, driving efficiency and effectiveness.
  • Monitor and analyze support metrics to identify areas for improvement and implement corrective actions.
  • Provide guidance, training, and mentorship to ensure high-quality service delivery from your team.
Ideal Candidate Profile:
  • Bachelor's degree in Computer Science, B.Tech Engineering, or a related field.
  • Proven experience in a technical support management role (minimum 4 years).
  • Good understanding of Networking and experience in Wireless Technology is advantageous.
  • Knowledge of PLC programming and SCADA development is advantageous.
  • CCNA (Cisco Certified) is advantageous.
  • CompTIA:A+,N+,S+
  • Relevant Management certification may be required.
  • Strong technical background and understanding of IT systems.
  • Excellent leadership and people management skills.
  • Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.
  • Customer-focused mindset with strong problem-solving skills.
  • Excellent communication and interpersonal skills.
Estimated Salary:

$85,000 - $110,000 per year, depending on location and experience.

What We Offer:
  • A competitive salary package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.


  • Johannesburg Metropolitan Area, South Africa SakhonaHR Full time

    A leading provider of cutting-edge technology, communications and data storage solutions.The company is seeking a seasoned Technical Support Manager to lead a team of engineers in delivering exceptional customer support.Key ResponsibilitiesLead and manage a team of Technical Support Engineers to ensure timely and effective support deliveryDevelop and...


  • Johannesburg Metropolitan Area, South Africa SakhonaHR Full time

    A leading provider of innovative technology solutions seeks a highly skilled Technical Support Manager.The RoleYou will be responsible for leading a team of technical support engineers, ensuring timely and effective support to clients, and developing strategies to optimize customer satisfaction.Key ResponsibilitiesManage and lead a team of technical support...


  • Johannesburg Metropolitan Area, South Africa Snaphunt Full time

    Job OverviewSnaphunt is seeking a highly skilled and experienced Technical Support Team Lead to join our team. As a key member of our support division, you will play a vital role in ensuring the delivery of high-quality technical support services to our clients.About the JobThis is a full-time position based in a location that can be determined at a later...


  • Johannesburg Metropolitan Area, South Africa Snaphunt Full time

    The OpportunityWe are seeking a skilled Technical Support Manager to lead our team in providing exceptional support to our clients.Key Responsibilities:Manage and lead a team of Technical Support EngineersDevelop and implement support strategies and processes to optimize customer satisfactionCollaborate with other departments to enhance support systems and...


  • Johannesburg Metropolitan Area, South Africa Snaphunt Full time

    The OfferGreat opportunityThe JobYou will be responsible for : Managing and leading a team of Technical Support EngineersEnsuring the team provides timely and effective support to clientsDeveloping and implementing support strategies and processes to optimize customer satisfactionCollaborating with other departments to enhance support systems and...


  • Johannesburg Metropolitan Area, South Africa SakhonaHR Full time

    A leading provider of leading-edge technology, communications and data storage, cyber security, and innovative IIOT solutions.The RoleYou will be responsible for : Managing and leading a team of Technical Support EngineersEnsuring the team provides timely and effective support to clientsDeveloping and implementing support strategies and processes to optimize...


  • Johannesburg Metropolitan Area, South Africa Snaphunt Full time

    Job SummaryWe are seeking an experienced Chief Technical Operations Manager to lead our technical support team. As a key member of our management team, you will be responsible for ensuring the delivery of exceptional customer service and support.About the RoleYou will manage a team of Technical Support Engineers, providing guidance, training, and mentorship...


  • Johannesburg Metropolitan Area, South Africa SakhonaHR Full time

    A leading provider of cutting-edge technology and innovative solutions is seeking an experienced leader to spearhead its technical support operations.About the RoleThe successful candidate will be responsible for overseeing a team of skilled technical support engineers, ensuring timely and effective service delivery to clients, and developing strategies to...


  • Johannesburg Metropolitan Area, South Africa SakhonaHR Full time

    Achieve career growth as a Chief Technical Operations Officer at SakhonaHR, where you will lead the technical support team to deliver exceptional customer experiences.About the RoleAs a Chief Technical Operations Officer, you will be responsible for:Leading and managing a team of Technical Support Engineers to provide timely and effective support to...


  • Johannesburg, South Africa African Leadership Academy Full time

    **Job Purpose**: At the African Leadership Academy (ALA) our vision is to develop the next generation of African Leaders. As an Entrepreneurial Leadership Teacher at African Leadership Academy, you will be responsible for promoting the vision, mission, values and aims of the school to support students to become leaders. ALA employs the tools of critical...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Actuarial Leadership OpportunityAbout Us: Network Recruitment is a leading recruitment agency, connecting top talent with innovative businesses. Our team of experts understands the importance of finding the right fit for our clients' needs.Job Summary: We are seeking an experienced Actuarial Manager to lead our Valuations Team and drive critical...


  • Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    We are seeking a seasoned Restaurant General Manager to lead our Fourways location.Company OverviewOur restaurant is a trendy, exclusive upmarket eatery in Fourways, catering to discerning patrons.The ideal candidate will possess a minimum of 10 years of Restaurant management experience, with at least 5 years in a GM role.A strong operations management...


  • Johannesburg, Gauteng, South Africa Signa Opportunity Full time

    Job OverviewWe are seeking a highly skilled and organized BEE Administrator to join our team at Signa Opportunity. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our daily activities.Salary InformationThe successful candidate can expect a competitive salary in the range of R120,000 - R180,000 per annum,...


  • Johannesburg South, South Africa Network Recruitment Full time

    Regional Lead Risk Job DescriptionAt Network Recruitment, we are seeking a seasoned professional to take on the role of Regional Lead Risk. This is an exciting opportunity for a leader with extensive experience in risk management and leadership to join our team and drive success.About the RoleAs Regional Lead Risk, you will be responsible for implementing...


  • Johannesburg, Gauteng, South Africa Signa Opportunity Full time

    Are you a motivated and detail-oriented individual looking to kickstart your career in finance? Signa Opportunity is seeking a talented Financial Analyst Intern to join our team.About the RoleThis internship offers a unique opportunity to gain hands-on experience in financial analysis, accounting, and administration. As a Financial Analyst Intern, you will...


  • Johannesburg, Gauteng, South Africa Edustaff Full time

    We are seeking experienced school leaders to join our team at Edustaff.Heads, Deputies, Bursars, Operations Managers, and HR Managers are invited to apply for these exciting opportunities.Our clients are expanding their school footprint and require skilled professionals to lead their teams.Requirements:Heads/DeputiesMinimum of a Bachelor of Education or...


  • Johannesburg, Gauteng, South Africa Signa Opportunity Full time

    About the RoleThe Junior Account Executive role is an exciting opportunity to support the sales team at Signa Opportunity. As a key member of our team, you will be responsible for managing client relationships, assisting in business development, and ensuring customer satisfaction.Key Responsibilities:Support Senior Account Executives: Assist senior account...


  • Johannesburg, Gauteng, South Africa Core Group Full time

    Job Title: Store Leadership Opportunity in GautengWe are seeking a seasoned leader to join our team as a Store Manager in Training, Retail. Located in the vibrant city of Johannesburg, this role offers an exciting opportunity for individuals who thrive in fast-paced environments and have a passion for driving results.Key Responsibilities:Lead large teams in...


  • Johannesburg, Gauteng, South Africa MPRTC Full time

    Job SummaryWe are seeking a highly skilled and experienced Key Accounts Manager to join our team. As a key member of our sales team, you will be responsible for managing and maintaining strong relationships with our clients in the FMCG industry.Responsibilities:Develop and implement effective sales strategies to drive business growth and increase...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    Job Title: Technical Leadership Role in CNC ManufacturingAbout the Company: At Gap Consulting, we are seeking a skilled CNC Technical Supervisor to join our team. As a leader in the manufacturing industry, we pride ourselves on delivering exceptional results and driving innovation.Key Responsibilities:Lead a team of CNC operators and technicians to ensure...