Senior Technical Support Professional

1 week ago


Johannesburg Metropolitan Area, South Africa SakhonaHR Full time

A leading provider of innovative technology solutions seeks a highly skilled Technical Support Manager.

The Role

You will be responsible for leading a team of technical support engineers, ensuring timely and effective support to clients, and developing strategies to optimize customer satisfaction.

Key Responsibilities

  • Manage and lead a team of technical support engineers
  • Develop and implement support strategies and processes
  • Collaborate with other departments to enhance support systems and procedures
  • Monitor and analyze support metrics, identifying areas for improvement
  • Provide guidance, training, and mentorship to ensure high-quality service delivery
  • Handle escalated customer issues and provide resolutions

Ideal Candidate

  • Bachelor's degree in Computer Science, B.Tech Engineering, or a related field
  • Proven experience in technical support management (minimum 4 years)
  • Good understanding of networking and experience in wireless technology
  • Knowledge of PLC programming and SCADA development
  • CCNA (Cisco Certified) or CompTIA:A+,N+,S+
  • Relevant management certification may be required
  • Strong technical background and understanding of IT systems
  • Excellent leadership and people management skills
  • Strong communication and interpersonal skills
  • Ability to work well in a fast-paced team-oriented environment

What's On Offer?



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