Senior Technical Support Professional
1 week ago
A leading provider of innovative technology solutions seeks a highly skilled Technical Support Manager.
The Role
You will be responsible for leading a team of technical support engineers, ensuring timely and effective support to clients, and developing strategies to optimize customer satisfaction.
Key Responsibilities
- Manage and lead a team of technical support engineers
- Develop and implement support strategies and processes
- Collaborate with other departments to enhance support systems and procedures
- Monitor and analyze support metrics, identifying areas for improvement
- Provide guidance, training, and mentorship to ensure high-quality service delivery
- Handle escalated customer issues and provide resolutions
Ideal Candidate
- Bachelor's degree in Computer Science, B.Tech Engineering, or a related field
- Proven experience in technical support management (minimum 4 years)
- Good understanding of networking and experience in wireless technology
- Knowledge of PLC programming and SCADA development
- CCNA (Cisco Certified) or CompTIA:A+,N+,S+
- Relevant management certification may be required
- Strong technical background and understanding of IT systems
- Excellent leadership and people management skills
- Strong communication and interpersonal skills
- Ability to work well in a fast-paced team-oriented environment
What's On Offer?
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