Tourism Operations Director
3 weeks ago
Kencorp is seeking a highly skilled and experienced Tourism Manager to oversee the operations of multiple tourism properties.
Key Responsibilities:- Multi-Property Management: Ensure the smooth operation of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities.
- Financial Oversight: Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability.
- Marketing and Tourism Development: Lead marketing initiatives to promote properties across various platforms and channels.
- Guest Relations: Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally.
- Staff Leadership and Development: Develop and implement training programs to maintain high service standards across the portfolio.
- Maintenance and Compliance: Oversee property maintenance schedules and ensure all properties are kept in excellent condition.
- Strategic Planning and Reporting: Develop long-term strategies for property improvements, upgrades, and expansion of services.
Requirements:
- Tertiary qualification in Hospitality or Property Management, or a related field.
- 5+ years of experience in tourism, hospitality, or property management, with a focus on multi-property oversight.
- Strong leadership and management skills, with the ability to oversee multiple locations and diverse teams.
- Financial acumen with experience in budgeting, forecasting, and revenue management.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency with property management software and other industry-related technology.
- Knowledge of local tourism trends, real estate, and regulatory requirements.
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