Senior Tourism Operations Manager

2 months ago

Pretoria, Gauteng, South Africa Kencorp Full time

Key Responsibilities:

Multi-Property Management:

  • Lead the Management of Multiple Tourism Properties: Oversee the operations, maintenance, and overall management of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities.
  • Implement Operational Standards: Implement consistent operational standards across all properties to ensure high quality, safety, and guest satisfaction.
  • Coordinate with On-Site Managers: Coordinate with on-site managers and staff to address property-specific needs and challenges.
  • Regular Property Inspections: Regularly visit properties to inspect conditions, assess operations, and address issues.

Financial Oversight:

  • Manage Property Budgets: Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability.
  • Monitor Financial Performance: Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites.
  • Pricing Strategies: Implement pricing strategies and revenue management tactics to optimize property performance and achieve financial goals.

Marketing and Tourism Development:

  • Lead Marketing Initiatives: Lead marketing initiatives for promoting properties across various platforms and channels.
  • Collaborate with Tourism Boards: Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property.
  • Plan Promotional Events: Plan and coordinate promotional events and activities to enhance visitor experiences across the portfolio.

Guest Relations:

  • Ensure Exceptional Guest Service: Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally.
  • Monitor Guest Satisfaction: Monitor guest satisfaction and implement improvements based on feedback to enhance the visitor experience.

Staff Leadership and Development:

  • Develop Training Programs: Develop and implement training programs to maintain high service standards across the portfolio.
  • Foster a Culture of Teamwork: Foster a culture of teamwork, professional development, and accountability among staff at all properties.

Maintenance and Compliance:

  • Oversee Property Maintenance: Oversee property maintenance schedules and ensure all properties are kept in excellent condition.
  • Ensure Compliance with Regulations: Ensure compliance with all local regulations, licensing requirements, safety standards, and hospitality industry best practices for each property.
  • Vendor Management: Manage vendor relationships for maintenance, landscaping, and other outsourced services.

Strategic Planning and Reporting:

  • Develop Long-Term Strategies: Develop long-term strategies for property improvements, upgrades, and expansion of services.
  • Report to Senior Management: Report regularly to senior management on key performance indicators, operational challenges, and growth opportunities.

Requirements:

  • Tertiary Qualification: Tertiary qualification in Hospitality or Property Management, or a related field.
  • Experience in Tourism: 5+ years of experience in tourism, hospitality, or property management, with a focus on multi-property oversight.
  • Leadership and Management Skills: Strong leadership and management skills, with the ability to oversee multiple locations and diverse teams.
  • Financial Acumen: Financial acumen with experience in budgeting, forecasting, and revenue management.
  • Communication and Problem-Solving Skills: Excellent communication, organizational, and problem-solving skills.
  • Proficiency in Property Management Software: Proficiency with property management software and other industry-related technology.
  • Knowledge of Tourism Trends: Knowledge of local tourism trends, real estate, and regulatory requirements.
  • Leadership and Team Building: Leadership and Team Building
  • Strategic Thinking and Planning: Strategic Thinking and Planning
  • Budget and Financial Management: Budget and Financial Management
  • Customer-Centric Focus: Customer-Centric Focus
  • Flexibility and Adaptability: Flexibility and Adaptability
  • Strong Negotiation and Vendor Management Skills: Strong Negotiation and Vendor Management Skills

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