Senior Tourism Operations Manager
7 days ago
Key Responsibilities:
Multi-Property Management:
- Lead the Management of Multiple Tourism Properties: Oversee the operations, maintenance, and overall management of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities.
- Implement Operational Standards: Implement consistent operational standards across all properties to ensure high quality, safety, and guest satisfaction.
- Coordinate with On-Site Managers: Coordinate with on-site managers and staff to address property-specific needs and challenges.
- Regular Property Inspections: Regularly visit properties to inspect conditions, assess operations, and address issues.
Financial Oversight:
- Manage Property Budgets: Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability.
- Monitor Financial Performance: Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites.
- Pricing Strategies: Implement pricing strategies and revenue management tactics to optimize property performance and achieve financial goals.
Marketing and Tourism Development:
- Lead Marketing Initiatives: Lead marketing initiatives for promoting properties across various platforms and channels.
- Collaborate with Tourism Boards: Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property.
- Plan Promotional Events: Plan and coordinate promotional events and activities to enhance visitor experiences across the portfolio.
Guest Relations:
- Ensure Exceptional Guest Service: Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally.
- Monitor Guest Satisfaction: Monitor guest satisfaction and implement improvements based on feedback to enhance the visitor experience.
Staff Leadership and Development:
- Develop Training Programs: Develop and implement training programs to maintain high service standards across the portfolio.
- Foster a Culture of Teamwork: Foster a culture of teamwork, professional development, and accountability among staff at all properties.
Maintenance and Compliance:
- Oversee Property Maintenance: Oversee property maintenance schedules and ensure all properties are kept in excellent condition.
- Ensure Compliance with Regulations: Ensure compliance with all local regulations, licensing requirements, safety standards, and hospitality industry best practices for each property.
- Vendor Management: Manage vendor relationships for maintenance, landscaping, and other outsourced services.
Strategic Planning and Reporting:
- Develop Long-Term Strategies: Develop long-term strategies for property improvements, upgrades, and expansion of services.
- Report to Senior Management: Report regularly to senior management on key performance indicators, operational challenges, and growth opportunities.
Requirements:
- Tertiary Qualification: Tertiary qualification in Hospitality or Property Management, or a related field.
- Experience in Tourism: 5+ years of experience in tourism, hospitality, or property management, with a focus on multi-property oversight.
- Leadership and Management Skills: Strong leadership and management skills, with the ability to oversee multiple locations and diverse teams.
- Financial Acumen: Financial acumen with experience in budgeting, forecasting, and revenue management.
- Communication and Problem-Solving Skills: Excellent communication, organizational, and problem-solving skills.
- Proficiency in Property Management Software: Proficiency with property management software and other industry-related technology.
- Knowledge of Tourism Trends: Knowledge of local tourism trends, real estate, and regulatory requirements.
- Leadership and Team Building: Leadership and Team Building
- Strategic Thinking and Planning: Strategic Thinking and Planning
- Budget and Financial Management: Budget and Financial Management
- Customer-Centric Focus: Customer-Centric Focus
- Flexibility and Adaptability: Flexibility and Adaptability
- Strong Negotiation and Vendor Management Skills: Strong Negotiation and Vendor Management Skills
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