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Customer Support Specialist

1 week ago

Bloemfontein, Orange Free State, South Africa Black Pen Recruitment Full time

Black Pen Recruitment is seeking a skilled Customer Support Specialist to join their dynamic team. As a key member of the international contact centre, you will play a crucial role in providing exceptional customer service and sales support to clients across various verticals.

Key Responsibilities:

  • Provide top-notch customer service to passengers via phone, email, and chat
  • Assist with pre- and post-flight departure travel-related queries in Italian and English languages
  • Work on airline reservations systems and handle voice calls in German (may include some written correspondence)
  • Daily interactions with international passengers, resolving queries and addressing compliments
  • Meet specific key performance indicators and expected client service levels
  • Contribute to a demanding and time-sensitive call centre environment

About the Role:

This is a fantastic opportunity for a motivated and adaptable individual to join a prestigious airline brand as a Sales Representative. You will be working on various work streams, handling customer inquiries, and providing solutions to meet client needs.

Requirements:

  • Located in South Africa with a permanent residence permit or South African ID
  • Flexibility to work shifts, including rotational basis and Saturdays
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding (inverters available for purchase or own solution accepted)
  • Fully paid product and systems training provided

What We Offer:

  • A competitive salary of R15 833 per month (non-negotiable)
  • Additional monthly incentives up to R4000.00
  • A fully remote work environment with flexible hours
  • Ongoing training and development opportunities

How to Apply: