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Customer Support Specialist
1 week ago
Black Pen Recruitment is seeking a skilled Customer Support Specialist to join their dynamic team. As a key member of the international contact centre, you will play a crucial role in providing exceptional customer service and sales support to clients across various verticals.
Key Responsibilities:
- Provide top-notch customer service to passengers via phone, email, and chat
- Assist with pre- and post-flight departure travel-related queries in Italian and English languages
- Work on airline reservations systems and handle voice calls in German (may include some written correspondence)
- Daily interactions with international passengers, resolving queries and addressing compliments
- Meet specific key performance indicators and expected client service levels
- Contribute to a demanding and time-sensitive call centre environment
About the Role:
This is a fantastic opportunity for a motivated and adaptable individual to join a prestigious airline brand as a Sales Representative. You will be working on various work streams, handling customer inquiries, and providing solutions to meet client needs.
Requirements:
- Located in South Africa with a permanent residence permit or South African ID
- Flexibility to work shifts, including rotational basis and Saturdays
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding (inverters available for purchase or own solution accepted)
- Fully paid product and systems training provided
What We Offer:
- A competitive salary of R15 833 per month (non-negotiable)
- Additional monthly incentives up to R4000.00
- A fully remote work environment with flexible hours
- Ongoing training and development opportunities
How to Apply: