Customer Service Support
7 days ago
Econo Foods is a fast-growing FMCG Retail company that specializes in frozen foods. We prioritize customer satisfaction every single day and strive to deliver high-quality products at unbeatable prices.
Our Unique CultureWe celebrate the contribution of every individual and foster a supportive environment where everyone can thrive. Our HO HOLA Culture is characterized by appreciation and recognition, making us stand out in the industry.
Job SummaryWe are seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you.
Key Responsibilities- Delivering Products: Assist the driver in safely transporting and delivering products to designated customer locations, ensuring accuracy and timeliness.
- POD Presentation and Signature: Present the Proof of Delivery document to customers, obtain their signatures as confirmation of receipt, and accurately document and record the delivery information.
- Invoice Correction: Assist in completing invoice correction forms when necessary, ensuring accurate and timely resolution of any invoice discrepancies or errors related to deliveries.
- Payment Verification: Assist in verifying customer payments, such as cash or checks, according to established procedures, ensuring accuracy and proper documentation.
- Loading and Unloading: Provide support in loading and unloading products onto and from the delivery vehicle, following proper handling and safety protocols to prevent damage or loss.
- Customer Interaction: Interact with customers courteously and professionally, addressing inquiries, resolving minor issues, and aiding as needed to ensure a positive customer experience.
- Route Navigation: Assist the driver in navigating delivery routes, using maps or GPS systems, and providing directions or suggestions when necessary to optimize efficiency and timely deliveries.
- Inventory Management: Maintain accurate inventory records, including documenting returned or damaged products, and communicating any stock discrepancies to the driver or supervisor.
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