Customer Service Representative
5 days ago
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. As a key member of our primary contact team, you will be responsible for assisting customers in completing purchases online and over the phone. You will also inform customers of product terms and features, and project a professional company image through voice and online interactions.
Responsibilities and Duties- Answer incoming calls and respond to customer emails
- Manage and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and applications
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- High school diploma or equivalent
- Proficient in relevant computer applications
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
The estimated salary for this role is between $40,000 and $60,000 per year, depending on location and experience.
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Customer Service Representative
3 weeks ago
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Customer Service Representative
4 weeks ago
Pretoria, Gauteng, South Africa Numeral XII (Pty) Ltd. Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Numeral XII (Pty) Ltd. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
1 month ago
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Customer Service Representative
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Pretoria, Gauteng, South Africa The Building Company Full timeJob Summary: We are seeking a skilled Sales Representative to join our team at The Building Company.Key Responsibilities:Ensure fast and efficient processing of customer orders.Support external sales representatives.Maintain accurate records of customer queries.Manage delivery of customer goods.Perform general administrative duties.Take telephonic...
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Customer Service Representative
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Pretoria, Gauteng, South Africa Stiles Recruit Full timeJob Title: Customer Service RepresentativeJob Description:
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Customer Service Representative
3 days ago
Pretoria, Gauteng, South Africa Stiles Recruit Full timeJob Description: We are seeking a skilled Customer Service Representative to join our team at Stiles Recruit. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues that may arise.
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Customer Service Representative
1 month ago
Pretoria, Gauteng, South Africa Merchants Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Merchants. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.Key...
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Customer Service Representative
1 month ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeWe are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely and professional mannerProviding product and service information to clientsCollaborating with internal teams to ensure seamless customer experiencesThe...
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Customer Service Representative
1 month ago
Pretoria, Gauteng, South Africa beBee Professionals Full timeWe are seeking a Customer Service Representative to provide exceptional service to our clients. The ideal candidate will have a minimum of 3 years of experience in customer service, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.Responsibilities:Respond to customer inquiries in a timely and professional...
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Customer Service Representative
2 weeks ago
Pretoria, Gauteng, South Africa Isilumko Staffing Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Isilumko Staffing.Key Responsibilities:Taking orders from customersProviding excellent customer serviceUpselling and meeting sales targetsWorking closely with colleagues to achieve business objectivesRequirements:Excellent English communication skillsReliability and...
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Sales and Customer Service Representative
4 weeks ago
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Customer Service Representative
1 month ago
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Customer Service Representative
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Pretoria, Gauteng, South Africa Isilumko Staffing Full timeJob Overview:We are seeking a highly motivated Customer Service Representative to join our team in Isilumko Staffing. The successful candidate will be responsible for engaging with customers to promote products and services, providing exceptional customer service, and utilizing order-taking and upselling techniques to maximize sales opportunities.Key...
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Customer Service Representative
1 month ago
Pretoria, Gauteng, South Africa Isilumko Staffing Full timeWe are seeking a highly skilled Customer Service Representative to promote our pharmaceutical products and services to customers through outbound calls. The ideal candidate will possess excellent communication skills, be fluent in English, and have a strong ability to persuade and negotiate.Key Responsibilities:Conduct outbound calls to customers to promote...
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Customer Service Representative
1 month ago
Pretoria, Gauteng, South Africa Isilumko Staffing (JHB) Full timeWe are seeking a skilled Customer Service Representative to join our team at Isilumko Staffing (JHB) in Pretoria-west, Hermanstat. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales.Key Responsibilities:Conduct outbound calls to customers to promote products and...
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Customer Service Representative
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Pretoria, Gauteng, South Africa Stiles Recruit Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Stiles Recruit. As a key member of our contact center, you will be responsible for providing exceptional customer service via phone and email. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner. Key...
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Customer Service Representative
3 weeks ago
Pretoria, Gauteng, South Africa Numeral XII (Pty) Ltd. Full timeJob DescriptionNumeral XII (Pty) Ltd. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our call centre, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries...
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Customer Service Representative
2 days ago
Pretoria, Gauteng, South Africa People Dimension Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at People Dimension.The ideal candidate will have excellent communication skills, be able to work independently, and possess strong administrative abilities. In this role, you will provide top-notch customer service, manage day-to-day...