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Loan Operations Director

1 week ago

Centurion, Gauteng, South Africa AVBOB South Africa Full time
About the Opportunity:
We are seeking a highly skilled and experienced Credit and Operations Specialist to join our team at AVBOB South Africa. As a key member of our operations department, you will be responsible for leading and managing our credit and operations team.

Key Accountabilities:
• Supervise daily activities in loan underwriting, account management, and collections
• Streamline processes and enhance operational efficiencies
• Develop and implement effective debt collection operational plans
• Track performance metrics, identify bottlenecks, and make improvements to systems and processes
• Ensure compliance with company credit policies, manage overdue accounts, and minimize bad debts
• Conduct daily dipstick of disbursed loans to ensure policy compliance
• Monitor customer accounts to ensure timely repayment and adherence to loan schedules
• Collaborate with stakeholders to adapt policies to regulatory changes and market conditions
• Provide internal and external audits with necessary information and implement agreed actions
• Respond to internal and external audit queries
• Lead departmental meetings and provide insights on operational performance
• Assist in implementing system upgrades or automation to enhance efficiency
• Analyze credit data to assess policy effectiveness and recommend changes to improve risk management
• Identify potential risks in the loan portfolio and implement strategies to mitigate them
• Address delinquent accounts and reduce the company's exposure to credit risk
• Prepare monthly Risk Control Self-Assessment reports

About Us:
AVBOB South Africa is a leading financial services provider offering a range of products and services to individuals and businesses. Our team is committed to delivering exceptional customer service and supporting the growth and development of our employees.