Healthcare Solutions Consultant

6 days ago


Cape Town, Western Cape, South Africa TTEC Full time

We're seeking a skilled Healthcare Solutions Consultant to join our team in Cape Town, South Africa. As a Senior Healthcare Customer Service Representative, you'll play a pivotal role in creating exceptional customer experiences while working on-site with our award-winning organization.

What You'll Be Doing

As a key member of our team, you'll be responsible for resolving escalated or complex calls from customers, providing answers quickly, consulting on products with compassion, and resolving issues with a smile.

During a Typical Day, You'll

  1. Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services.
  2. Conduct research to provide answers for customers to resolve their issues.
  3. Work hours that are designed to support USA customers, with shifts potentially ending as late as midnight local time.

What You Bring to the Role

  1. A minimum of 2 years of customer service experience plus some post-secondary education.
  2. Comfortable making decisions by assessing situations, researching potential solutions, and making recommendations.
  3. A solution-oriented mindset to ensure happy customers.
  4. You'll lead by example and work with your team to contribute to the overall success of your client program.
  5. Experience with computers is required.

What You Can Expect

  1. Leadership that supports your career and professional development.
  2. An inclusive culture and community-minded organization where giving back is encouraged.
  3. A global team of curious lifelong learners guided by our company values.
  4. A comprehensive benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives.

About Your Role

We're committed to helping you grow and develop in your role through training, individualized engagement, and coaching. Our TTEC community is here to support you as one dynamic, global family.

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.


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