Healthcare Operations Associate

4 days ago


Cape Town, Western Cape, South Africa HealNavigator Full time
About the Position

We are seeking a highly organized and compassionate Administrative & Patient Care Specialist to join our team at HealNavigator. As a hybrid role, this position will be based in Cape Town and involve working remotely from home. The successful candidate will have 5+ years of experience in customer service, patient coordination, or healthcare administration and will thrive in a fast-paced environment.

Responsibilities
  1. Manage patient inquiries via phone, email, and other communication channels.
  2. Coordinate with nurses, doctors, labs, and pharmacies to ensure patient needs are met.
  3. Document patient interactions in our EMR system and maintain organized medical records.
  4. Prepare medical files for consultations.
  5. Assist with customer support and sales calls to guide patients through our services.
  6. Handle administrative tasks, including data entry, updating records, and general coordination.
  7. Support backend marketing efforts such as optimizing images and updating content on our website.

You will be responsible for ensuring seamless communication and exceptional care between patients, medical professionals, and our organization.



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