Key Account Collector

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Summary

We are seeking a skilled and results-driven Key Account Collector to join our team at WNS Global Services. As a Key Account Collector, you will be responsible for proactively contacting customers via telephone and in writing to drive collections, while maintaining excellent communication skills and adhering to agreed quality standards and timescales.

Responsibilities
  • Contact customers via telephone and in writing to collect outstanding payments and resolve any issues in a timely manner.
  • Maintain accurate records of customer interactions and update systems accordingly.
  • Liaise with internal and external colleagues to ensure seamless communication and collaboration.
  • Deal with customer queries and internal queries within agreed Service Level Agreements (SLAs) to reduce customer debt.
  • Maintain a high level of understanding, patience, and empathy when navigating difficult customer conversations.
Requirements
  • Grade 12 / Matric qualification is essential.
  • A minimum of 6-12 months collection experience in a call center environment is required.
  • Excellent verbal and written English communication skills are necessary.
  • Good negotiation skills and decision-making abilities are also required.
What We Offer

We offer a competitive salary of $45,000 - $60,000 per annum, depending on experience, along with opportunities for growth and development in a dynamic and supportive team environment.



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