Multifaceted Guest Experience Ambassador

2 weeks ago


Cape Town CBD, South Africa Soughted Full time

At Soughted, we are a pioneering short-term property management company based in Cape Town, dedicated to delivering exceptional guest experiences. Our commitment to excellence in service delivery and quality has established us as a trusted partner for property owners and a preferred choice for guests.

About Us

We constantly strive for innovation, recognising that the heart of our success is our passionate team. We place strong emphasis on valuing and acknowledging the contributions of our team members. Regular check-ins with senior management ensure team members receive the support and guidance they need to excel in their roles.

Soughted offers an energised work environment where your skills and dedication will be valued and rewarded. Enjoy plenty of coffee and snacks available throughout the day, providing a productive space for you to succeed.

Job Description:

We are seeking a highly motivated Communications and Guest Experience Assistant who excels under pressure, drives guest satisfaction, and can work independently during night shifts. The ideal candidate will possess excellent communication skills, a high EQ, and strong interpersonal skills, with the ability to manage challenging guest situations effectively.

  • Responding to guest inquiries via our communication inbox, ensuring timely and accurate responses.
  • Managing booking alterations via the Airbnb App, maintaining seamless guest experiences.
  • Providing guests with check-in details, coordinating estimated times of arrival for manual check-ins.
  • Handling guest calls related to upcoming booking questions and arrivals, demonstrating proactive problem-solving skills.
  • Updating and maintaining property listings on booking platforms, optimising listings for enhanced visibility and appeal.

We invite you to apply if you have prior call centre experience and a valid driver's licence. A dynamic problem solver with meticulous attention to detail and excellent time management skills will thrive in this role.

The estimated salary for this position is R 200,000 - R 250,000 per annum, commensurate with experience. As a leading short-term property management company, we offer a competitive package, including opportunities for professional growth and development.



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