HR Director

2 days ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Summary

We are seeking a highly skilled and experienced HR Head to join our team at CallForce. The successful candidate will be responsible for leading our human resources function and driving business outcomes through strategic HR initiatives.

Key Responsibilities
  • Collaborate with Operations to develop and implement people initiatives that drive employee engagement, satisfaction, and query handling.
  • Ensure HR Business Partners handle IR-related matters efficiently, minimizing impact on the operations floor.
  • Provide guidance on complex cases to ensure timely decisions and minimize labour knowledge gaps.
  • Monitor and evaluate payroll processes to mitigate financial losses and optimize business outcomes.
  • Develop and implement HR strategies aligned with business goals and objectives.
  • Lead talent acquisition efforts, working closely with Lead Recruiters in various regions to achieve company objectives.
  • Support recruitment teams with strategic interventions to enhance attraction and visibility.
  • Design competency-based interview guidelines and train teams to ensure effective interview styles.
  • Monitor attrition rates across employee life cycles, focusing on the first 3 months to assess recruitment process effectiveness.
  • Collaborate with partners like BPESA and CapeBPO to leverage initiatives and drive business outcomes.
  • Contribute to the quarterly newsletter in collaboration with marketing.
  • Support business needs through human capital development, engagement, motivation, and retention.
  • Foster a positive working environment.

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