Regional Business Development Specialist
18 hours ago
Biovac is seeking a highly skilled Franchise Operations Manager to oversee the operations of our stores in the Limpopo region. The successful candidate will be responsible for ensuring that our stores meet the highest standards of quality, customer satisfaction, and operational efficiency.
Main Responsibilities:- Store Visits & Operational Compliance: Conduct regular visits to our stores to monitor compliance with company policies and procedures. Identify areas for improvement and implement corrective actions as needed.
- Employee Training & Development: Provide training and support to store managers and staff to enhance their skills and knowledge. Develop a training program to improve employee engagement and retention.
- Quality & Customer Satisfaction: Implement measures to maintain consistency in product quality, service delivery, and customer satisfaction across all locations. Conduct regular audits to identify areas for improvement.
- Marketing & Promotions: Collaborate with the marketing team to develop and execute marketing strategies that drive foot traffic and sales. Oversee the implementation of national and regional promotions at store level.
The ideal candidate should have a strong background in franchise operations, preferably with experience in QSR or retail management. They should possess excellent leadership skills, be able to train, mentor, and develop store teams.
Requirements:
- A minimum of 5-10 years of experience in franchise operations or related field.
- Proven track record of driving business growth and improving operational efficiency.
- Excellent financial acumen and understanding of sales reports, budgets, and cost management.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting and analysis.
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