Administrative Supervisor
2 weeks ago
We are seeking a highly skilled Medical Bureau Team Lead to join our team at Pillango Placements.
Key Responsibilities:- Daily analysis and monitoring of client data
- Management of the debt process to ensure alignment of deliverables to business expectations
- Monitoring efficiencies of staff and their work process
- Monitor all staff interactions with clients and ensure that value propositions are met.
- Confirming that claims are flagged and queried correctly
- Confirming that remittances are allocated on time
- Continuous performance assessments
- Identifying under performers and following protocol on bringing them up to speed
- Conflict management
- Log tasks for issues that arise of which needs to be attended by other departments
- Test tasks that come back with feedback timeously and supply feedback internally on time and to clients promptly
- Regular customer contacts for courtesy calls
- Complaint handling
- Visits to clients with the Administrator if need be
- Identification of poor work performance and actioning disciplinary protocol
- Motivating the team to perform well
- Managing the staff record of all communication to the clients
- Ensuring that all the required reports are sent to clients
- Training new staff and ongoing training of existing staff
- Following up on the FH Inactive clients
The ideal candidate should possess a Matric and relevant administrative qualification, Google Workspace experience is advantageous, and 5-10 years of Industry knowledge (Management/Supervisory experience essential).
A competitive salary range of R250,000 - R400,000 per annum is offered based on market standards, considering the candidate's qualifications, skills, and level of experience.
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