Medical Bureau Team Lead

1 month ago


Durban, KwaZulu-Natal, South Africa Pillango Placements Full time
Job Title: Medical Bureau Supervisor

An exciting opportunity has arisen for a skilled Bureau Services Manager to join our team at Pillango Placements.

Job Description:

The Bureau Services Manager will be responsible for ensuring the smooth running of the Bureau team on a day-to-day basis and managing the administrative/support staff in the Bureau team.

  • Daily analysis and monitoring of client data
  • Management of the debt process to ensure alignment of deliverables to business expectations
  • Monitoring efficiencies of staff and their work process
  • Monitor all staff interactions with clients and ensure that value propositions are met.
  • Confirming that claims are flagged and queried correctly
  • Confirming that remittances are allocated on time
  • Continuous performance assessments
  • Identifying under performers and following protocol on bringing them up to speed
  • Conflict management
  • Log tasks for issues that arise of which needs to be attended by other departments
  • Test tasks that come back with feedback timeously and supply feedback internally on time and to clients promptly
  • Regular customer contacts for courtesy calls
  • Complaint handling
  • Visits to clients with the Administrator if need be
  • Identification of poor work performance and actioning disciplinary protocol
  • Motivating the team to perform well
  • Managing the staff record of all communication to the clients
  • Ensuring that all the required reports are sent to clients
  • Training new staff and ongoing training of existing staff
  • Following up on the FH Inactive clients

The ideal candidate should have a Matric and relevant administrative qualification, Google Workspace experience is advantageous, and 5-10 years of Industry knowledge (Management/Supervisory experience essential).

We offer a competitive salary range of R250,000 - R400,000 per annum based on market standards, considering the candidate's qualifications, skills, and level of experience. The final remuneration package offered by the employer will be determined accordingly.



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