Fleet Operations Manager
1 day ago
The Fleet Operations Manager - Vehicle Scheduling Specialist plays a pivotal role at Ingenious Personnel in ensuring the seamless execution of vehicle scheduling and dispatching services. This position is crucial in upholding the company's strategic vision by implementing efficient scheduling practices that promote customer satisfaction.
Key Responsibilities:
- Collaborate with the Aftermarket Admin Supervisor, Field Service Team Leaders, and technicians/mechanics to optimize scheduling processes, adhering to best management practices and key performance criteria.
- Process customer complaints and queries, ensuring timely communication of resolution outcomes.
- Schedule and plan service activities for technicians/mechanics, coordinating with relevant staff members and customers to ensure effective dispatching.
- Manage invoice processing, create order numbers, and maintain accurate records.
- Develop strategies to meet predetermined targets, fostering a culture of service excellence within the team.
- Support the product support engineer/foreman in maintaining service schedules within set parameters through proper planning and scheduling.
- Provide regular reports (monthly, weekly, daily) as requested by departmental stakeholders.
- Perform general administrative tasks.
Requirements:
- Grade 12/Matric or equivalent + minimum 3 years of experience in technician scheduling.
- Advanced computer literacy in MS Office applications (Outlook, Word, Excel).
- Experience working on the Kerridge system.
- Database maintenance and updating skills.
- Tertiary qualification in business administration.
- Code 8 driver's license.
The estimated annual salary for this role is approximately R450,000 - R550,000, commensurate with experience and location. As a valued member of our team, you will have opportunities for growth and professional development within Ingenious Personnel.
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