Medical Operations Manager
1 month ago
The Bureau Supervisor plays a pivotal role in ensuring the smooth day-to-day functioning of the Bureau team, providing exceptional bureau services, and building robust relationships with service providers. This individual is responsible for managing administrative/support staff, overseeing client interactions, and driving business strategy implementation.
Main Responsibilities:
- Daily analysis and monitoring of client data to inform informed decision-making
- Effective management of the debt process to ensure alignment with business expectations
- Maintaining optimal staff efficiencies and work processes
- Monitoring all staff-client interactions to guarantee value propositions are met
- Flagging and querying claims correctly
- Allocating remittances on time
- Continuous performance assessments to identify areas for improvement
- Addressing underperformers and implementing corrective action plans
- Conflict resolution and issue logging
- Testing tasks and providing timely feedback
- Regular customer contacts for courtesy calls
- Complaint handling and resolution
- Clients visits (if necessary) with the Administrator
- Poor work performance identification and disciplinary protocol implementation
- Motivating the team to achieve high performance standards
- Managing staff records of client communication
- Sending required reports to clients
- Training new staff and ongoing training of existing staff
- Following up on inactive clients
To excel in this role, candidates should possess:
- Matriculation and relevant administrative qualifications
- Google Workspace experience is advantageous
- 5-10 years industry knowledge, with management/supervisory experience essential
The ideal candidate should have:
- Professional knowledge and computer literacy
- Numerical ability and medical coding knowledge (ICD10 codes, tariff codes, billing rules set out by SAMA)
- Understanding of billing rules and interpretation of coding set out by SAMA
- Knowledge of PMBs is essential
The final remuneration package will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.
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