Customer Relationship Ambassador
2 weeks ago
We are seeking a dedicated Customer Relationship Ambassador to play a vital role in ensuring client satisfaction and maintaining healthy relationships with our customers.
This position is responsible for proactively managing client interactions, conducting courtesy calls, and resolving any issues they may have. Key responsibilities include:
• Contacting clients to ensure continued satisfaction with our services
• Addressing and resolving client issues professionally and efficiently
• Maintaining accurate records of client interactions and feedback
• Working closely with internal teams to escalate and resolve service-related challenges
The ideal candidate will possess excellent telephone etiquette and communication skills, be highly organized with exceptional attention to detail, and demonstrate a friendly, polite, and professionally presented demeanor.
In addition, the successful candidate will be skilled in handling challenging client interactions with tact and professionalism, able to manage tasks effectively, and meet deadlines.
Requirements include:
• Matric / Grade 12 / National Senior Certificate
• Approximately 35 years of experience in a customer care or client services role
• Fully computer literate with proficiency in the MS Office Suite
With an estimated salary of $45,000 per annum, this role offers a competitive compensation package for those passionate about delivering exceptional customer service in a high-pressure environment.
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