Retail Store Manager

4 days ago


Port Elizabeth, Eastern Cape, South Africa Absolute Pets Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to lead our team in Gqeberha. As a key member of our management team, you will be responsible for driving sales growth, managing stock levels, and ensuring exceptional customer service.

Key Responsibilities
  • Sales Performance
    • Achieve store sales targets by implementing effective visual merchandising strategies and promoting premium pet food and accessories.
    • Maintain a thorough understanding of market trends and competitor activity to inform sales decisions.
  • Stock Management
    • Ensure accurate inventory levels and timely ordering processes to meet customer demand.
    • Minimize stock loss and shrinkage through effective loss prevention measures.
  • Customer Service
    • Deliver world-class customer service by providing expert product knowledge and resolving customer queries efficiently.
    • Foster a positive shopping experience through engaging with customers, responding to feedback, and escalating concerns when necessary.
  • Team Leadership
    • Develop and manage a high-performing team by identifying training needs, setting clear goals, and providing regular feedback.
    • Promote a positive work environment by leading by example, recognizing achievements, and addressing performance issues promptly.
Requirements
  • Proven retail management experience with a track record of driving sales growth and improving operational efficiency.
  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills with a focus on customer service.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Salary and Benefits

The estimated salary for this role is R350,000 - R450,000 per annum, depending on experience. We also offer a comprehensive benefits package, including medical aid, retirement funding, and annual leave.


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