Senior Service Architect

2 months ago


Sandton, South Africa Dimension Data Full time
About the Role

We are seeking a highly skilled Senior Service Architect to join our team at Dimension Data. As a Senior Service Architect, you will be responsible for delivering ITIL-based service design and transition management services.

Key Responsibilities
  • Provide IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation, and business requirements gathering.
  • Work as part of the team providing transition management support from new to mature solutions within their domain.
  • Support change projects by ensuring that best practices are adhered to during all phases of implementation.
  • Establish relevant standards for future implementation strategies.
  • Identify opportunities for process improvement and implement changes to optimize service delivery.
Requirements
  • Supports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goals.
  • Collaborates with others to plan, test, and implement new and existing projects within the organization.
  • Demonstrates expertise in transitioning business processes from one phase of ITIL to another phase or phase change to another.
  • Oversees the lifecycle of IT projects and regularly updates project plans for deliverables and progress.
  • Understands, analyzes, and implements change management in all aspects of IT services delivery.
  • Contributes to strategic planning and programming across organizational levels.
  • Assists with the transition of technologies, processes, and people to meet an ever-changing environment.
Qualifications
  • Bachelor's degree in Computer Science or related field required.
  • A strong background in object-oriented design, design patterns, and use of programming languages and frameworks is a plus.
  • At least 3 years of experience as a Senior Service Architect for an IT service provider.
What We Offer

We offer a competitive salary and benefits package, including medical aid, group life cover, funeral benefit, and minimum 18 days annual leave.

At Dimension Data, we empower our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary.



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