Senior Service Architect

7 months ago

Sandton, South Africa Dimension Data Full time
Functieomschrijving

Are you looking for a great opportunity to make an impact on people's lives? Do you want to work in an innovative company that is constantly challenged to innovate and improve? We believe this Senior Service Architect was created for you Please read through and apply

The Senior Service Architect will be responsible for the delivery of ITIL-based service design and transition management services. This role is a great opportunity to work in an environment where you can make a real difference with your skills, knowledge and experience. Your responsibilities will include: Providing IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation and business requirements gathering; Working as part of the team providing transition management support from new to mature solutions within their domain; Supporting change projects by ensuring that best practices are adhered to during all phases of implementation; Establishing relevant standards for future implementation strategies (e.g., standards around performance monitoring); Identifying

Requirements

  • Supports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goals
  • Collaborates with others to plan, test, and implement new and existing projects within the organization.
  • Demonstrates expertise in transitioning business processes from one phase of ITIL to another phase or phase change to another.
  • Oversees the lifecycle of IT projects and regularly updates project plans for deliverables and progress.
  • Understands, analyzes, and implements change management in all aspects of IT services delivery.
  • Contributes to strategic planning and programming across organizational levels.
  • Assists with the transition of technologies, processes, and people to meet an ever changing environment.
  • Demon Provides consulting and/or training services to enterprise clients for the development, deployment, and operationalization of Service Management processes within the organization

Qualifications

  • Bachelor’s degree in Computer Science or related field required
  • A strong background in object oriented design, design patterns, and use of programming languages and frameworks is a plus.
  • Bachelor’s degree in Computer Science, Information Systems or related field required
  • At least 3 years of experience as a Senior Service Architect for an IT service provider.

Perks

Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.

About Dimension Data

At Dimension Data we empowering our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.

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