Operations Director

3 weeks ago

Cape Town, Western Cape, South Africa FirstRand Bank Limited Full time

Job Summary

The Operations Head will be responsible for managing all operational aspects within a Division, ensuring effective control of costs and increasing cost efficiency. This role will also involve establishing and managing target and budget goals, achieving net profit growth, and maintaining optimum efficiencies regarding staff numbers and associated resources.

Key Responsibilities

  • Establish and manage target and budget goals for the Business Unit, ensuring effective control of costs for a range of functional areas.
  • Achieve net profit growth for the Business.
  • Maintain optimum efficiencies regarding staff numbers and associated resources, setting budget requirements in accordance with the Business plan and monitoring compliance.
  • Manage Cost to Income to increase profitability and efficiencies.
  • Develop and implement differentiated service models for client segments.
  • Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction.
  • Achieve integration of processes in areas of responsibility in collaboration with other areas, delivering required service levels by monitoring that workflow achieves operational requirements and the overall running costs in relation to productivity ratios.
  • Monitor changes in legislation, regulations, initiatives, and relevant industry practices, ensuring drafting and implementation of appropriate interventions and compliance with audit requirements.
  • Drive operational efficiencies and deliver superior quality customer experiences, improving operational processes and procedures on an ongoing basis and monitoring that workflow achieves operational requirements.
  • Improve business decisions by providing accurate and reliable business intelligence together with analyzing trends and data.
  • Execute the Business Unit people strategy that nurtures talent and embraces the values, culture, and philosophy of entrepreneurship, accountability, and innovation to meet current and future business needs.
  • Hold direct reports accountable for the implementation of Leadership Strategy that drives behavior towards high performance.

    About Us

    FirstRand Bank Limited is an equal opportunities employer and supports the recruitment and advancement of individuals with disabilities. We encourage candidates to disclose their disability information on a voluntary basis.

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