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Team Leader for Customer Operations

2 months ago


Roodepoort, Gauteng, South Africa Leroy Merlin Full time

Descrição

Objetivo da função

Contribuir para a satisfação do cliente e para os resultados gerais da equipe. Servir como líder e modelo para os Assistentes de Clientes. Apoiar e auxiliar o Chefe de Departamento.

Principais Responsabilidades

Liderar e apoiar uma equipe de Assistentes de Clientes. Ser um colaborador no desenvolvimento do desempenho coletivo. Compartilhar informações e facilitar a comunicação dentro da equipe. Desenvolver a equipe para atender aos objetivos estratégicos do negócio. Gerenciar vendas diárias e relações com os clientes. Construir e implementar o Plano de Ação do Negócio do departamento. Introduzir medidas de eficiência e melhorias para um retorno ótimo e valor para as partes interessadas. Garantir que a gestão diária do departamento respeite a promessa ao cliente. Coordenar e contribuir para as atividades de vendas na loja. Assegurar um relacionamento de qualidade com os clientes (internos e externos). Desenvolver e atualizar suas próprias habilidades e conhecimentos. Assumir o papel de liderança em nome do Chefe de Departamento quando este não estiver disponível. Participar do trabalho em equipe para garantir a qualidade do serviço e a produtividade da loja. Garantir que a equipe ideal esteja disponível para oferecer um excelente atendimento ao cliente. Treinar e desenvolver os membros da equipe.

Perfil

O candidato ideal deve possuir as seguintes habilidades, experiências e atributos:

Mínimo de Matric ou equivalente NQF4. Qualificação terciária relevante será uma vantagem adicional. Experiência anterior em varejo em nível de gestão júnior. Excelentes habilidades interpessoais. Um construtor de equipe e um jogador de equipe. Excelente atendimento ao cliente. Autoconfiante, trabalhador e que lidera pelo exemplo. Foco no cliente. Sentido de responsabilidade. Analítico. Assertivo e desafiador do status quo.